Hotel Brussels

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Fully renovated for 06/7, this is a charming hotel with great service, ideally located at the foot of the slopes for ski in-ski out convenience & next to the main lifts & the ski school meeting point. The large sun terrace at the foot of the slopes is a great spot to enjoy a bite to eat or an après-ski drink.

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Accommodation Information

Features:

Ski in - ski out

Free use of sauna, hot tub & steam room

Neilson Rating
Board Basis Half Board
Rooms 58
Families Very Good
Beginners Excellent
Groups Excellent
Slopeside Yes
Distance to Nearest Lift 200m
Distance to Resort Centre Right in centre
Indoor Pool No
Outdoor Pool No
Sauna Yes
Steam Room Yes
Hot tub / Spa bath Yes
Spa Centre & Treatments No
Fireplace / Log Fire Yes
Neilson Chalet No
Single Rooms Yes
Multi-Bedded Rooms No
Disabled Rooms No
Marque of Excellence Award No
Responsible Tourism No
Adult Only No
Child Discount No
Childcare onsite No
FACILITIES

• Lounge with open fire place
• Large sunterrace
• Restaurant

ROOMS (2 people):

Double or twin rooms with ensuite bath/shower, wc & village view. Rooms have cable TV, hairdryer, safe, minibar, some have balcony.

BOARD BASIS:

Half board. Continental buffet breakfast, three course dinner. Christmas & New Year meals included.

OFFICIAL RATING: ***

CHILD DISCOUNT - Not available: See our child discounts page.

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Val D Isere - Hotel Brussels
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17/05/2008
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Customer Reviews

Latest reviews (Click here to see all reviews)

StarStarStarStarStar by robbob
Hotel Brussels, Val D’Isere
Home of the Beast of the Piste

How would you like to be asked to leave a hotel just because you insist on talking to the manager about a noisy bedroom? Then this is the hotel for you, and Madame Isabelle Sanchez, is the perfect manager.

Everyone else, based on my family’s experience, should stay away. The rooms on the piste side are fine (if a bit over priced), the food is excellent and the staff are charming apart from the two girls in reception who are surly and unhelpful.

But if you have a room on the town side – ours was 310 – expect to be woken up by the bar under you and the drunken revellers returning throughout the night.

Speaking to Reception, we discovered there was no other room available, apart from a very expensive suite. So I asked on over ten occasions to speak to the manager about our problem.

But she was never available. Eventually, after my kids suffered a third sleepless and noise-full night, I found Madame Sanchez in reception:

“Madame Sanchez. How good to meet you. I would like to discuss our noise problem.”

Her reply to this reasonable request: “I would like you to leave my hotel.”

I, and my family, were shocked. Even more so when we went to supper and found that our normally excellently positioned table had been swapped for one in a virtual corridor. I approached Madame Sanchez who was dining to ask why. “I am not Madame Sanchez” she exclaimed. “I am Madame Bernadette.”

An embarrassed waiter confirmed that she was indeed Madame Sanchez.

We exchanged a few more pleasantries. Including “I am sorry if your daughters can’t sleep. I recommend they take some drugs.”

My family – and the watching staff – were all embarrassed by the outburst.

She repeated that she would like us to leave the hotel (she’s actually the owner – worth around 30 millions euros and isn’t someone who has driven this business by focusing on customer service).

Of course, in Easter week, no other hotels had any space. Thanks to the excellent (and extremely helpful) Office of Tourism – who are presently investigating Madame Sanchez’s behaviour – we found an apartment to rent.

The cheek of it is that, despite asking us to leave on three occasions, Madame Sanchez is still not refunding us for the three days remaining accommodation we had to pay for in advance.

For all I know, “Beast of the piste” re-let our rooms and has been paid double.

So, GO to Val D’Isere – it’s a lovely place. The Brussels may be fine if your room is on the piste side, BUT there are other hotels that offer with equally good locations without a surly receptionist and a Madame who in a previous life probably knitted on the guillotine.

PS: No surprise, that despite it’s location, it is not in the Michelin guide. They must know something.

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