Contact Us

Contact Centre

Whether you're asking us to book your holiday or just check what is available, please provide us with as much information as possible. Dates, locations and other preferences will all help us to find you the perfect holiday.

Sales and availability:

No matter what sort of holiday you are looking, we have something to suit you, so get in touch with our friendly and experienced sales team to find your ideal choice.

Monday to Friday: 9am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm

Call: 0844 879 8155
Fax: 0845 070 3455
Email: sales@neilson.com

Group sales and availability:

If you have an enquiry for 10 or more people, contact our specialist groups team:
Call: 0844 879 8155
Email:groups@neilson.com

Monday to Friday: 9am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm

Administration enquiries:

For invoice queries, ticketing enquiries or to make any changes to an existing booking:
Call: 0844 879 8155
Email: admin@neilson.com

Monday to Friday: 9am - 5.30pm
Saturday: 9am - 5pm
Sunday: CLOSED

Customer Services:

If you have any issues regarding your holiday that cannot be resolved by our Admin team, please contact our customer services team:
Call: 0845 070 3464
Email: customerservices@neilson.com

Monday to Friday: 9am - 5.30pm

Recruitment enquiries:

If you are interested in working with us either here in the UK or overseas:
Call: 0844 879 8160
Email: recruitment@neilson.com - summer recruitment
Email: skijobs@neilson.com - ski recruitment

Monday to Friday: 9am - 5.30pm

PR and Marketing enquiries:

If you have any PR or Marketing enquiries, either online or in the press:
Email: marketing@neilson.com

Monday to Friday: 9am - 5.30pm

Post holiday feedback:

If you have any feedback regarding your holiday (positive or negative) you can contact our Customer Service team at customerservices@neilson.com or call them directly on 0845 070 3464.

If you've already travelled and would prefer to write to Customer Relations by letter you can send this to:
Customer Relations
Neilson Holidays
2-4 Goodwin Street
Bradford
BD1 2ST

Postal Address:
Neilson Holidays
Locksview
Brighton Marina
Brighton
BN2 5HA

Website feedback:

Email: website@neilson.com

There's loads of useful information here on the Neilson site, but if you can't find what you're looking for, then please get in touch with us.

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