Contact Us
There's loads of useful information here on the Neilson site. But if you can't find what you're looking for, then you can get in touch with us.
Our forums are great for getting honest opinions from guests and staff.
If you need to speak to us, there are several ways to get in touch. Details of our key departments are listed below, but if you're not sure who you need to speak to, just fill in this form.
If you're asking us to help you find a holiday, then give us as much information as possible. Dates, locations and other preferences will all help us to find you the right trip.
* denotes a required field.
To make bookings or check availability for a holiday you have in mind:
Monday to Thursday: 8am - 8pm (January: 8am - 9pm)
Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Tel: 0845 070 3460
Fax: 0845 070 3455
Email: sales@neilson.com
Groups:
If you have a group enquiry (10 or more) please email groups@neilson.com or call 0870 333 3378
For invoice queries, ticketing enquiries or to make changes to an existing booking:
Monday to Friday: 9am - 5.30pm
Tel: 0870 010 1947
Email: admin@neilson.com
Customer Services Department:
Monday to Friday: 9am - 5.30pm
Tel: 0845070 3464
Email: customerservices@neilson.com
Recruitment Enquiries:
Monday to Friday: 9am - 5.30pm
Tel: 0870 241 2901
Email: recruitment@neilson.com - summer recruitment
Email: skijobs@neilson.com - ski recruitment
PR & Marketing Enquiries:
Monday to Friday: 9am - 5.30pm
Tel: 01273 666 030
PR & advertising enquiries: sonia.turner@neilson.com
Postal Address:
Neilson Active Holidays Limited
Locksview
Brighton Marina
Brighton
BN2 5HA
To give feedback on our website:
Email: sonia.turner@neilson.com