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Covid-19 Promise

Neilson has a heritage dating back more that 40 years and we are looking forward to operating this coming winter.

However, due to the ongoing uncertainty with regard to Covid-19 and how it will affect both travel and our customers, and to give you some peace of mind, we have introduced greater flexibility for all bookings for the upcoming ski season.

A holiday company you can trust
  • Free amends up to 2 weeks before you travel
  • Only £75pp deposit
  • Covid-19 refund guarantee
  • Quarantine-free holidays
  • ATOL financial protection
  • We run our hotels, for your peace of mind

A holiday company you can trust

We want to assure you that your safety is our top priority. We've been operating for over 40 years now and we run our popular Neilson Mountain Collection hotels and chalets ourselves, where we are in control of all aspects of delivery. This means you can count on us to ensure all necessary measures are in place to give you the holiday you deserve, allowing you to have 100% confidence in our enhanced health and safety standards, staff training and operating procedures. We can easily adapt to any ongoing challenges posed by Covid-19 and deliver the best possible customer experience.
 

Greater flexibility

For Winter 20/2021 we have introduced a new low deposit of just £75pp and temporarily reduced the final balance collection date from 12 weeks before departure to 8 weeks.


Peace of mind if you change your mind

You can amend your holiday free of charge up to 14 days prior to departure, to any alternative Winter 20/2021 holiday. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price).

 

Covid-19 protection

If you, or a member of your party, is unable to travel due to contracting Covid-19 prior to departure you will be able to amend your booking free of charge to an alternative date in the Winter 20/2021 ski season. Please be aware we will need to see evidence, such as a doctor's note, to confirm that your symptoms indicate infection of Covid-19.


Quarantine-free

We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there or when you get back home.


Following FCDO advice

We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.


Refund guarantee

If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you within 14 days.


Financial protection

ATOL logoAll of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government backed, so whatever happens your money is protected