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Covid-19 Promise

Neilson has a heritage dating back more than 40 years, so you can book and travel with confidence.

However, given the understandable uncertainty over future travel, and even though we expect a more normal situation for next winter, we have introduced greater flexibility and holiday security for ski bookings for the 21/2022 season, just in case we still have Covid-19 to worry about.

A holiday company you can trust
  • We've been taking people on holiday for over 40 years
  • Free amends up to 2 weeks before you travel
  • Covid-19 refund guarantee
  • Quarantine-free holidays
  • ATOL financial protection
  • We run our hotels, for your peace of mind

A holiday company you can trust

We want to assure you that your safety is our top priority. We've been operating for over 40 years now and we run our popular Neilson Mountain Collection hotels and chalets ourselves, where we are in control of all aspects of delivery. This means you can count on us to ensure all necessary measures are in place to give you the holiday you deserve, allowing you to have 100% confidence in our enhanced health and safety standards, staff training and operating procedures. We can easily adapt to any ongoing challenges posed by Covid-19 and deliver the best possible customer experience.
 

Peace of mind if you change your mind

You can amend your holiday free of charge up to 14 days prior to departure, to any alternative Winter 21/2022 holiday. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price).

 

Covid-19 protection

If you, or a member of your party, is unable to travel due to contracting Covid-19 prior to departure you will be able to amend your booking free of charge to an alternative date in the Winter 21/2022 ski season. Please be aware we will need to see evidence, such as a doctor's note, to confirm that your symptoms indicate an infection of Covid-19.


Quarantine-free

We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full.  If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge closer to your departure date.


Following FCDO advice

We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.


Refund guarantee

If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.


Financial protection

ATOL logoAll of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected