COVID-19 Travel Hub

Here, you’ll find info on what you need to do to comply with the entry requirements for the country you’re travelling to, and for your return to the UK.

Holiday destination travel and local COVID-19 entry requirements 

We have summarised what you need to do before, during and after your holiday to meet COVID-19 requirements. Before you go on holiday you will need to ensure that you comply with the entry requirements for the country you are travelling to and for when you return to the UK. Whilst in the resort you will also need to follow requirements specific to your destination.

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated.


• A summary of travel requirements for Andorra for 23 January departures can be found here.

• A summary of travel requirements for Andorra from 30 January departures can be found here.

• A summary of travel requirements for France, can be found here.

• A summary of travel requirements for Italy can be found here.

This information should be used as a guide only, requirements can change quickly and at short notice, we recommend you also check the FCDO website.


Holiday destinations
 

For arrivals to Toulouse (TLS) for onward travel into Andorra, you will need to follow the entry requirements for France, you must also complete a travel certificate online.

For arrivals to Barcelona (BCN) for onward travel into Andorra, you will need to follow the entry requirements for Spain, you must also complete a health control form.

Below are the entry requirements solely for arriving directly into Andorra.

Passengers arriving from the UK are not required to provide any health certification upon arrival in Andorra

You'll find all the latest testing and entry requirements for Andorra on the FCDO website.
 

The UK is currently on France's Amber list.

Tests required before you go and on arrival (if you can demonstrate that you are fully vaccinated)

Arrivals from the UK must provide:
•    Proof that you are fully vaccinated (see Demonstrating your COVID-19 vaccination status).
•    A negative antigen or PCR test taken within 24 hours of departure.
•    A completed ‘sworn statement’ (déclaration sur l’honneur) form self-certifying they are not suffering from symptoms associated with coronavirus and have not been in contact with confirmed cases in the preceding fortnight. This can be found on the French Government's Website.
• A completed European Passenger Locator Form, completed in advance of travel.

France also will accept proof of COVID-19 recovery and vaccination record for entry. While the NHS does not provide proof of recovery records, evidence of a positive COVID-19 PCR test result taken more than 11 days and less than 6 months from your travel dates can be used.

Children aged 17 years old or younger can travel, regardless of their  vaccination status, when accompanying fully vaccinated adults.
Children aged 11 years old or younger do not need to present a negative test result to travel.

If you are not fully vaccinated you will only be permitted to travel for essential reasons, which will not include enjoying a holiday.

Demonstrating your COVID-19 vaccination status

If you live in England, France will accept the NHS COVID Pass or your NHS letter to demonstrate your COVID-19 vaccination status. If you live in Scotland or Wales, France will accept your respective NHS letter to demonstrate your COVID-19 vaccination status. Your NHS appointment card from vaccination centres is not designed to be used as proof of vaccination and should not be used to demonstrate your vaccine status.

The French Government recognises the following vaccines: Pfizer, Moderna, Oxford/AstraZeneca, and Johnson & Johnson (the vaccines recognised by the European Medical Agency). “Fully vaccinated” is defined by the completion of a vaccination schedule, specifically:

•    1 week after the second dose of Pfizer, Moderna, Oxford/AstraZeneca
•    4 weeks after the single and only dose of Johnson & Johnson
•    1 week after the single dose of any of the above vaccines if you have previously tested positive for COVID-19

You'll find all the latest testing and entry requirements for France on the FCDO website.

For arrivals to Turin (TRN), you will need to follow the below entry requirements for Italy. For arrivals to Innsbruck (INN) for onward travel into Italy, you will need to follow the below entry requirements and also have your booking confirmation readily available to show on either your phone or printed.

Tests that are required before you go and on arrival (if you can demonstrate that you are fully vaccinated)

These requirements are applicable to all persons over the age of 6. Arrivals from the UK must provide:

- Proof that you are fully vaccinated at least 14 days before travel (see Demonstrating your COVID-19 vaccination status)
- Proof of a negative PCR test taken within 48 hours, or a negative antigen test taken within 24 hours, before entering Italy.

Italy will accept proof of recovery from COVID-19 for entry. While the NHS does not provide proof of recovery records, evidence of a positive COVID-19 PCR test result taken between 30 to 180 days of your travel dates can be used.

Tests required before you go and on arrival (If you are not fully vaccinated)

•    Proof of a negative PCR or antigen test, taken within 48 hours before entering Italy.
•    Notify the Prevention Department of the local health authority of your entry into Italy. See COVID-19 Numeri verdi regionali for the contact details of local Italian health authorities
•    Travel to your final destination in Italy by private transport only
•    Remain in self-isolation for 5 days
•    Take another PCR or antigen test at the end of the 5 days’ self-isolation

Children under 18 do not need to quarantine if they are travelling with a fully vaccinated parent and (for those over the age of 6) have a negative test. Children aged 6 and under are exempt from testing.

Demonstrating your COVID-19 vaccination status

If you live in England, Italy will accept the NHS COVID Pass or your NHS letter to demonstrate your COVID-19 vaccination status. If you live in Scotland or Wales, Italy will accept your respective NHS letter to demonstrate your COVID-19 vaccination status. Your NHS appointment card from vaccination centres is not designed to be used as proof of vaccination and should not be used to demonstrate your vaccine status.

Completing a Passenger Locator Form 

All passengers must complete a passenger locator form (EU PLF) for Italy at least 24 hours before your arrival in Italy for yourself and all those travelling with you, including children (one form to be completed for each adult, while under 18’s can be registered on the form of the adult accompanying them). The form will ask for the address of the accommodation where you are staying and your arrival airport in Italy which can be found here. Once you have completed the form, you will receive an email with a QR code. On arrival in Italy, you will need to show your QR code to the Italian authorities, please make sure you have either a printed copy of the code, or can show it on your phone. Failure to provide your PLF form/ QR code will result in a fine or you may be refused entry to Italy.

You'll find all the latest testing and entry requirements for Italy on the FCDO website.

Wearing masks for flights 

Italian airport regulations require all travellers to wear a medical mask whilst on board flights to and from Italy. Masks should be replaced every 4 hours if it is not possible to maintain social distancing. You should check on board requirements with your airline.


The Spanish government requires all arrivals to Spain from the UK (excluding children under the age of 12 years old) to present on entry proof of being fully vaccinated (with both does of a two-dose vaccine or one dose of a one-dose vaccine) at least 14 days before arrival in Spain and Fuerteventura (see Demonstrating your COVID-19 vaccination status in the paragraph below).

Travellers with proof of either are exempted from the need to self-isolate on arrival in Spain.

Demonstrating your COVID-19 vaccination status

If you live in England, Spain will accept the NHS COVID Pass or your NHS letter to demonstrate your COVID-19 vaccination status. If you live in Scotland or Wales, Spain will accept your respective NHS letter to demonstrate your COVID-19 vaccination status. Your NHS appointment card from vaccination centres is not designed to be used as proof of vaccination and should not be used to demonstrate your vaccine status

Completing a Passenger Locator Form 

You must complete and sign an online Health Control Form for Spain no more than 48 hours prior to travel declaring any known history of exposure to COVID-19 and giving contact details. Anyone who has not completed this form electronically via the Spain Travel Health website or app, may submit it in paper form prior to boarding.


Arriving in Spain

On arrival at Spanish airports, you may be subject to the following requirements at the point of entry:

- present the QR code (digital or hardcopy) issued on completion of the online Health Control Form prior to travel.
- undergo a temperature check
- undergo a visual health assessment
- all passengers (excluding children under the age of 12) should be prepared to present proof of two COVID-19 vaccinations completed at least 14 days before arrival in Spain.

Anyone who presents symptoms or fails to meet one of the above requirements will be required to undergo a test on arrival and will be obliged to observe the COVID-19 protocols in place as determined by the local authorities of your destination in Spain. Passengers may also be contacted and required to undertake a PCT, TMA or LAMP test at any point up to 48 hours after their arrival in Spain.

You'll find all the latest testing and entry requirements for Spain on the FCDO website.


Entry requirements for returning to the UK


From 4 am on Monday 4 October, the UK's new travel system comes into force with countries and territories categorised as either red or the rest of the world. It's your responsibility to make sure you meet any entry requirements for returning home, including arranging and paying for tests where you're required to do so. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.


If you are fully vaccinated, before you travel to England you must book and pay for a lateral flow test - to be taken when you arrive in England. You can take the test any time after you arrive and before the end of day 2 at the latest. The day you arrive is day 0. You do not need to self-isolate in your home or the place you are staying while you await your test result. The fully vaccinated rules also apply to children aged 17 and under.
 
All arrivals will still need to fill in a  Passenger Locator Form any time in the 48 hours before arrival in the UK.
 
The testing regime for unvaccinated or partially vaccinated passengers from non-red countries arriving in England will remain the same and will include pre-departure tests, Day 2 and Day 8 PCR tests after arrival and self-isolate for 10 days, test to release remains an option to reduce the self-isolation period.
 

You'll find all the latest guidance for entering England on the FCDO website.
 


Eligible fully vaccinated travellers returning from countries not on the red list, will no longer need to take a pre-departure test prior to returning to Scotland from their holiday, a day 8 test or enter a 10-day self-isolation period. You are still required to book and pay for a day 2 PCR test to be taken after arrival in Scotland. This test must be booked through the CTM booking portal.

All arrivals will still need to fill in a Passenger Locator Form any time in the 48 hours before arrival in the UK. You will need to enter your COVID-19 test booking reference number on your passenger locator form.

The testing regime for unvaccinated or partially vaccinated passengers from non-red countries arriving in Scotland will remain the same and will include pre-departure tests, Day 2 and Day 8 PCR tests after arrival and self-isolate for 10 days.
 

You'll find all the latest guidance for entering Scotland on the Scottish Government website.


Eligible fully vaccinated travellers returning from countries not on the red list, will no longer need to take a pre-departure test prior to returning to Wales from their holiday, a day 8 test or enter a 10-day self-isolation period. You are still required to book and pay for a day 2 PCR test to be taken after arrival in Wales. This test must be booked through the CTM booking portal.

All arrivals will still need to fill in a Passenger Locator Form any time in the 48 hours before arrival in the UK.

The testing regime for unvaccinated or partially vaccinated passengers from non-red countries arriving in Wales will remain the same and will include pre-departure tests, Day 2 and Day 8 PCR tests after arrival and self-isolate for 10 days.
 

You'll find all the latest guidance for entering Wales on the Welsh Government website.


COVID-19 tests


Here you will find all the information you need to know which tests are required for each step of your holiday.


Before you travel from England to your destination, check the UK Government FCDO website to find out if you need a COVID-19 test or proof of being fully vaccinated at least 14 days prior to arrival. See rules for Scotland, Wales and Northern Ireland.

If you need a negative COVID-19 test to enter your destination, you must use a private test provider in the UK. NHS tests cannot be used for the purpose of pre-departure testing. The GOV.UK website has a list of test suppliers. Please note test kits can take 4-6 working days to arrive from placing your order.


Demonstrating your vaccination status

If you need to show proof of your vaccination status, you can demonstrate it if you:
- have had a full course of the COVID-19 vaccine
- were vaccinated in England
- are aged 16 or over

Your vaccination status is available using the NHS app, via the NHS website or by requesting a letter in paper format. Even if you have been vaccinated, you may still have to provide proof of negative COVID-19 test and isolate on arrival - please check the entry requirements for your destination.


From 9 January, if you are fully vaccinated, before you travel to England you must book and pay for a lateral flow test - to be taken when you arrive in England. You can take the test any time after you arrive and before the end of day 2 at the latest. The day you arrive is day 0. You do not need to self-isolate in your home or the place you are staying while you await your test result. The fully vaccinated rules also apply to children aged 5- 17; children aged 4 and under do not have to take any COVID-19 travel tests.
 
All arrivals will still need to fill in a Passenger Locator Form any time in the 48 hours before arrival in the UK.
 
The testing regime for unvaccinated or partially vaccinated passengers from non-red countries arriving in England will remain the same and will include a pre-departure test. 

You'll find all the latest guidance for entering England on the FCDO website.

See rules for ScotlandWales and Northern Ireland.

 

From 9 January, eligible fully vaccinated passengers and under 18's will be required to take a lateral flow test, on or before Day 2 of their return to England.   Children aged 4 and under do not have to take any COVID-19 travel tests.
 
You can take the test any time after you arrive and before the end of day 2 at the latest. The day you arrive is day 0. You do not need to self-isolate in your home or the place you are staying while you await your test result.

If you take a lateral flow test and test positive, you will need to self-isolate and take a free confirmatory PCR test.

The testing regime for unvaccinated passengers from non-red countries arriving in England will remain the same. If you have not received both of your vaccinations you must take a COVID-19 PCR test on or before day 2 and on or after day 8 after you arrive back in England. You must book your tests before you arrive in England. (Children aged 5-17 only need to take a day 2 test. Children aged 4 and under do not need to take Day 2 or Day 8 tests).

 

Children aged 4 and under do not have to take any COVID-19 travel tests.

All children aged 5-17 years olds must take a lateral flow test on or before day 2 (arrival day is day 0).

 


In Resort Information


Here you will find all the information you need to know about the rules in our ski resorts.

• Those aged 12 and over will need to demonstrate negative Covid-19 status to acquire a Pass Sanitaire.  This is similar to the NHS Covid Domestic Pass and will ensure access to ski lifts, bars and restaurants and other enclosed public spaces. 

• Covid-19 status can be demonstrated either through proof of vaccination/proof of recent recovery (with scannable QR codes) which will ensure access to the Pass Sanitaire whilst in resort. The NHS Covid Pass is now accessible for those aged 12 years and over.

• Customers aged 12-17 who cannot demonstrate proof of vaccination/proof of recovery, will need to take a certified antigen test daily to access and then maintain the Pass Sanitaire.

•  All adults who have been fully vaccinated for more than seven months will need to demonstrate that they have received a Covid-19 booster to access the Pass Sanitaire.

• Children under 12 years old do not need to demonstrate their Covid-19 status or access the Pass Sanitaire.

• Face-masks are a requirement in all enclosed public spaces in France for those aged 11 and over, including enclosed ski lifts.
 

• From 10 January to 31 March 2022 those aged 12 and over will need to demonstrate negative Covid-19 status to ensure access to ski lifts, bars and restaurants and other enclosed public spaces. 

• Covid-19 status can be demonstrated either through proof of full vaccination/proof of recent recovery (with scannable QR codes). This will ensure access to the ‘Super Green Pass’ whilst in resort, allowing access to lifts and all enclosed public spaces, including bars and restaurants.

• Customers aged 12 to 17 years will need a ‘Super Green Pass’ to access hotels, ski lifts, bars and restaurants, which can only be obtained with proof of full vaccination or proof of recent recovery (with a scannable QR code). The NHS Covid Pass is now accessible for those aged 12 years and over. Customers aged 12 to 17 years will not be able to obtain a Super Green Pass on the basis of a negative Covid test.

• Children under the age of 12 are not required to present a Super Green Pass or Green Pass and can freely access the lifts and enclosed public areas.

• Face masks must be worn indoors and outdoors (children 5 and under do not need masks).

• FFP2 or surgical masks must be worn in restaurants and bars on the mountain and on ski lifts (children 5 and under do not need masks).

 

• Those aged 16 and over will need to demonstrate negative Covid-19 status to ensure access to ski lifts, bars and restaurants and other enclosed public spaces. 

• Covid-19 status can be demonstrated either through proof of vaccination via the NHS App or proof of recent recovery (with scannable QR codes). The NHS Covid Pass is now accessible for those aged 12 years and over.

• Customers aged 16-17 who cannot demonstrate proof of vaccination/proof of recovery, will need to show a negative test certificate taken in resort – either an antigen test daily or a PCR test every 72 hours.

• Children aged 15 are not required to demonstrate vaccination status or a negative test result and can freely access the lifts and public areas.

• Face-masks are still a requirement in all enclosed public spaces in Andorra for anyone aged 6+.  

• Groups sitting together are limited to 6 people inside and 10 people outside.
 

Val d'Isere: A Covid testing centre has been set up opposite MediVal, Avenue Olympique. You can book an appointment via email centrecovid@valdisere.fr or online www.covid-valdisere.fr. Alternatively, you can go to the new testing centre located at Centre des Congres. You don't need an appointment, just turn up on the day you require a test. Tests are priced at €40 per test. The test centre is open from 9 am - 6 pm.

Les Menuires: A Covid testing hub has been set up in Les Menuires. You will need to book an appointment using the following link. In addition, tests are available (but not every day) at Pharmacie Menuires, click here to book an appointment. Alternatively, you can go to the Centre Medical des Menuires, which is open from 9am - 12pm and 2pm - 5pm (in the Croisette area of the resort), you cannot book an appointment and tests are on a first-come, first-served basis. The cost is €40 per antigen test.

Les Deux Alpes: A Covid testing centre has been set up at Maison de Sante des 2 Alpes, 21 Avenue de la Muzelle, 38860 Les Deux Alpes. You can book an appointment using the following link. You can also get a PCR or Antigen test from: Dr Bernard, Clinical Centre, Avenue de la Muzelle. No appointments are necessary. Alternatively, try private nurses Marie Charlon and Florien Pellet, 24 Avenue de la Muzelle (tel: 06 84 13 98 60) or Céline Guevara, 23 Avenue de la Muzelle (tel: 06 79 87 74 99)

Sauze d'Oulx: The nearest Covid testing centre is Farmacia Tintelli Via Monfol, 15, 10050 Sauze d'Oulx TO (tel: 0122850203). The Farmacia is a 10-minute walk from our chalets. Our in-resort team will be able to book you a test slot. The tests will be on a Monday, Wednesday and Friday (every 48 hours). The cost for adults is €15 per test and €8 per test for teenagers up to 18 years old.

Val di Fassa: The nearest Covid testing centre is Farmacia Ladina RomanoVia Dolomites, 77, 38032 Canazei TN (tel: 0462 601262). A free bus will take you to the centre of town and the Farmacia (10 minutes). Our in-resort team will be able to book you a test slot. The tests will be on a Monday, Wednesday and Friday (every 48 hours). The cost for adults is €15 per test and €8 per test for teenagers up to 18 years old.

El Tarter: The nearest Covid testing centre is the El Tarter Medical Centre, at the foot of the ski station, beside the gondola. Open between 9 am - 4.45 pm every day, no appointment is needed.

 



Frequently Asked Questions


The French Government have announced they will reopen borders to British Tourists from Friday 14 January. We are therefore starting operations in all our French resorts - Val d'Isère, Les Menuires and Les Deux Alpes - from Sunday 23 January.


Neilson Chalet Alexandre
4 Rue Sainte Luce
Les Deux Alpes
France
38860

Arrival airport is Grenoble

Neilson Chalet Chartreuse
4 Rue Sainte Luce
Les Deux Alpes
France
38860

Arrival airport is Grenoble

Neilson Chalet Sandy
110 Route des Alpages
Les Deux Alpes
France
38860

Arrival airport is Grenoble

Neilson Hotel La Tovière
La Daille
Val d'Isère
France
73150

Arrival airport is Grenoble

Neilson Hotel Le Menuire & Spa
Les Menuires Centre
Les Menuires
France
73440

Arrival airport is Grenoble

Neilson Chalet Hotel le Crêt
95 Avenue de la Muzelle
Les Deux Alpes
France
38860

Arrival airport is Grenoble

Neilson Hotel Del Clos
ViatagesAstral Andorra, Planta Baixa, 3
Edificio Borda del Grau, El Tarter
Principat d'Andorra
Andorra
AD100

Arrival airport is Toulouse

Neilson Chalet Hotel Casale
El Tarter
Soldeu
Andorra
AD100

Arrival airport is Toulouse
 

Neilson Chalet Motxo
El Tarter
Soldeu
Andorra
AD100

Arrival airport is Toulouse

Neilson Chalet Hotel Edelweiss
Via Fraiteve
Sauze d'Oulx
TO
Italy
10050

Arrival airport is Turin

Neilson Chalet Le Valentin
Via Colle Bourget No 1
Sauze d'Oulx
TO
Italy
10050

Arrival airport is Turin

Neilson Chalet Hotel Dolomites Inn
Strada de Antersies 3
Canazei
TN
Italy
38032

Arrival airport is Innsbruck (Austria)

 

La Pared
Avda. Del Istmo 6
35627 La Pared
Fuerteventura
Isla Canarias

Arrival airport is Puerto del Rosario

Aeolian Village Beachclub
Skala Eressos
Lesvos
81105
Greece

Arrival airport is Mytilini

Buca Beachclub
Analipsi Beach
Messini
Kalamata
24200
Greece

Arrival airport is Kalamata

Messini Beachclub
Analipsi Beach
Messini
Kalamata
24200
Greece

Arrival airport is Kalamata

Cosmos Beachclub
Ponti
Lefkada
31082
Greece

Arrival airport is Aktio (Preveza)

Vounaki Beachclub & Flotilla Holidays
Paleros
Etolacarnania
Greece
AK30012

Arrival airport is Aktio (Preveza)

Retreat Beachclub
Sivota
Igoumenitsa
Thesprotia
46100
Greece

Arrival airport is Aktio (Preveza)

Alana Beachclub
Dr. Franje
Tudmana 14
Starigrad
23244
Croatia

Arrival airport is Zadar or Split

Baia dei Mori Beachclub
Tanaunella
Budoni
08020
Sardinia

Arrival airport is Olbia

Mar Menor Beachclub
B-87823878
Calle Ria De Noia 30
Los Urrutias (cartagena)
C.P. 30368
Spain

Arrival airport is Alicante


Please refer to the earlier sections regarding entry requirements to your destination country, and on your return to England.


If you live in England and have been fully vaccinated, you will be able to demonstrate your COVID-19 vaccination status through the NHS app to enter some countries. If you don't have a smartphone you can call the NHS Helpline on 119 and ask for a letter to be posted to you (must be at least 5 working days after the 2nd vaccination). Allow 7 days for the letter to be received.

You'll find more information on demonstrating your COVID-19 status on the FCDO website.
 

Ski resorts in France currently require proof of a COVID-19 free status – via the Pass Sanitaire - to access public spaces, bars, restaurants and ski lifts. You can obtain this by having proof of double vaccination (received both Covid-19 vaccinations at least 14 days prior to arrival), evidence of recovery from Covid-19 or a valid negative test result. 12-17-year-olds who haven’t received both Covid-19 vaccinations may need to have regular testing during your holiday in France. Antigen tests are readily available in resort pharmacies for a small charge (please note that NHS lateral flow tests are not valid). Children aged under 12 years are exempt from any testing requirements when travelling with fully vaccinated parents or legal guardians.

Ski resorts in Italy currently require proof of a COVID-19 free status – via the Super Green Pass - to access hotels public spaces, bars, restaurants and ski lifts. You can obtain this by having proof of double vaccination (received both Covid-19 vaccinations at least 14 days prior to arrival) or evidence of recovery from Covid-19. You cannot obtain a Super Green Pass by testing during your holiday. 12-17-year-olds who haven’t received both Covid-19 vaccinations or evidence of recovery will not be able to go on holiday.  Children aged under 12 years are exempt from any testing requirements when travelling with fully vaccinated parents or legal guardians.

Ski resorts in Andorra currently require proof of a Covid-19 free status to access public spaces, bars and restaurants for anyone aged 16 years or over. Children aged under 16 years are exempt from any testing requirements when travelling with fully vaccinated parents or legal guardians.

For more detailed information about testing requirements specific to your resort please refer to the individual resort pages. Due to the constantly changing nature of the Coronavirus pandemic, these requirements may change up to the time of departure.

It is your responsibility to ensure you and your party have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination.

Please refer to the information on COVID-19 tests in the section above.

If you test positive in your destination before you’re due to return home to the UK, you’ll need to inform your Neilson resort team  and your insurance company. You’ll then need to follow the specific procedures in place at your hotel. These vary from destination to destination and may include the need to self-isolate in a designated hotel or your hotel room. You also won’t be able to travel home until you’ve completed your isolation period and had a COVID-19 test that comes back negative. Your Neilson resort and hotel team will be there to support you. It is important that your travel insurance covers you for COVID-19 related medical and accommodation expenses plus repatriation to the UK whilst abroad.

Yes. Everyone on the booking is required to have travel insurance in place. We work in conjunction with Campbell Irvine Travel Insurance which will cover any medical expenses related to COVID-19 while on holiday. You can purchase this at the time of booking, or after you have booked. Terms and conditions apply. 

Everyone on your booking is required to have travel insurance, and it is your responsibility to ensure that your policy details meet all your requirements, including medical expenses related to COVID-19. We work in conjunction with Campbell Irvine Travel Insurance.

• You can amend your holiday free of charge up to 14 days before departure, to any alternative Winter 2021/22 holiday. This allows you the freedom to change your dates and/or resort.

• If you, or a member of your party, is unable to travel due to contracting Covid-19 before departure or due to the need to self-isolate having come into contact with someone with Covid-19, you will be able to amend your booking to an alternative holiday with no amendment fees. Please be aware we will need to see evidence, such as a doctor's note or instruction from NHS track and trace to self-isolate, to confirm that you are unable to travel due to Covid-19.

• We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full. If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge up to 14 days prior to departure.

• We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.

• If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

• All of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected.


If you need to, please contact us on 0333 014 3351. You can call between 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday), closed Sunday and Bank Holidays. Alternatively, please use our webchat service.

The latest travel updates can be viewed here.

Visit the FCDO website for their latest Coronavirus travel advice.

Visit the ABTA website for their latest travel advice and guidance for customers with existing bookings.

Click here to see our full booking terms and conditions