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sales Centre Consultant

Sales Centre Consultant

Job Title:
Sales Consultant
Department:
UK Sales Centre
Location:
Brighton
Travel Factors:
Occasional travel will be essential
Interfaces With:
All departments
Work Pattern:
Shift work including weekends and bank holidays
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Job Role Summary:

The Sales Centre is on the front line of everything we do. Although you will need to work hard, there will always be plenty of incentives to keep you focused, genuine job satisfaction to be gained and you will always be well rewarded for doing a brilliant job.

 

Individuals stepping into this role need to be sales target driven, have a real passion for providing exceptional customer service and have the ability to make every customer feel highly valued in order to convert initial enquiries into bookings.

 

You will always provide a friendly, efficient and professional service to both travel agents and direct customers that will ensure Neilson’s excellent reputation is maintained and that sales/service targets are achieved.

 

There will be lots to learn and your product training will be ongoing, however, if you are a natural communicator that enjoys the buzz of working in a lively and hardworking sales team, this could be the job for you!

 

Key Responsibilities and Tasks:
  • To be precise and numerically accurate in costing holidays and take personal responsibility for the integrity of any booking you are making, changing and highlighting any pricing/loading errors immediately to the relevant departments
  • Delivery of all personal KPI’s and adherence to all operational standards, policies & procedures 
  • Participate in outbound calling/marketing campaigns
  • Understand the brochure terms and conditions with regards to changes to holiday arrangements and be able to explain them clearly to the Travel Agent or customer as required
  • Excellent customer service skills through all booking channels for both sales & administrative queries 
  • Provide all the necessary information
  • To confirm & administrate bookings through all communication channels
  • Maximise personal skills, knowledge and experience to positively impact on performance and assist in meeting business goals
  • Prepared to travel overseas for education and product knowledge improvements
  • Attend regular product training sessions to keep knowledge of products up to date
Personal Specification:

PERSONAL SKILLS, KNOWLEDGE, OR QUALITIES:

Essential

  • To work as an individual and to be a team player
  • Excellent verbal and written communication skills
  • Great attention to detail
  • Communicate with all levels of external/internal customers, ensuring high customer care at all times
  • To develop excellent working relationships with colleagues and other internal departments
  • To confidently select the appropriate product to suit the customer’s needs
  • Take responsibility for all decisions made relating to the role
  • Flexible approach to working hours and weekend shifts

 

TECHNICAL SKILLS, OR KNOWLEDGE:

Essential 

  • Knowledge of Microsoft packages; Word/Excel/email/PowerPoint
  • Numerically accurate 
  • General geographical knowledge

Desirable

  • To be commercially aware of holiday sales and trends

EXPERIENCE & TRACK RECORD:

Essential 

  • Previous sales skills experience 
  • Previous customer service experience

Desirable

  • Previous ski or sailing experience
  • Previous Travel Agent or Sales Centre experience
  • Experience of working in a results-driven environment to achieve personal targets 

QUALIFICATIONS, TRAINING, PROFESSIONAL MEMBERSHIPS, OR ACCREDITATIONS:

Essential

  • Educated to GCSE level or higher in Maths and English, or equivalent

Desirable

  • Travel & Tourism related higher education qualification