Key Responsibilities and Tasks
Challenge and improve ways of working and the customer offering to drive efficiency and support the overall goal of maximising growth and value added by own business area.
Consistently meet or exceed all individual productivity, sales and service targets.
Maximise sales of Ski, and all summer products and generate revenue through the sale of ancillaries.
To be precise in costing holidays and be numerically accurate and take personal responsibility for the integrity of any booking you are making; changing and highlighting any pricing/loading errors immediately.
Participate in outbound calling/marketing campaigns.
Continuously monitor and improve the customer offering, through personal service delivery and action and through collaboration with the wider team.
Understand the brochure terms and conditions with regards to changes to holiday arrangements and be able to explain them clearly to the Travel Agent or customer as required.
Excellent customer service skills identify the customer’s needs and recommend appropriate products accordingly using in depth product and service information.
To exceed service and customer service levels through live web chat.
Assist with E-commerce team dealing with sales and admin email enquiries.
Delivery of all personal KPI’s and adherence to all operational standards.
To use our in-house booking systems, @Com, Travelink and Neilson’s customer database efficiently.
Follow all Sales Centre policies and Data Protection act at all times.
Maximise personal skills, knowledge and experience to positively impact on performance and assist in meeting business goals.
To be commercially aware.
Prepared to travel overseas for educational and product knowledge improvements purpose.
Assist in training and development of new staff.
Attend regular product training sessions.