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Activity Manager job description

Job Title: Activity Manager

Department: Neilson Beach Club

Location: Overseas

Travel Factors: Six months overseas

Reports to: General Manager/Operations Manager

Job Role Summary

Managing and leading an active team to create a professional and safe environment in which to deliver all Neilson activities. Effectively manage all financial aspects of the active operation, encourage staff development and achieve/exceed instruction and service quality targets.

Key Responsibilities and Tasks

• Present the utmost professional appearance and attitude at all times, and maintain an excellent standard of customer service.

• Ensure a safe environment for both staff and guests to operate in.

• Ensure accurate and timely Health and Safety/quality audits are conducted.

• Set, monitor and control all operations budgets and financial accounting for the resort.

• Ensure accurate and timely completion of all operational resort paperwork.

• Responsibility for the ordering and tracking of all the operation equipment.

• Ultimate responsibility for the maintenance, repair and security of Neilson equipment and the appearance of Neilson sites to ensure the meeting of guest expectations.

• Continually monitor the services provided by suppliers and take actions to ensure continual improvement of service initiatives.

• Formulate action plans to prevent and resolve problems.

• Set up and monitor Key Performance Indicators.

• Create and implement a comprehensive multifaceted working activity programme.

• Practically coordinate the set up of the beach and hotel at the start of the season and the pack down of the resort at the end of the season.

• Develop positive working relationships with all departments and resorts both overseas and in the UK.

• Organize and host social events, deliver briefings and generally interact with guests at all times.

• Train, motivate and appraise the active team to ensure the highest levels of instruction, and coordinate and deliver a training programme assuming responsibility for the development of the staff.

• Manage, develop and motivate all resort staff.

• Deliver pre-season training for resort staff and continued one to one and group training throughout the season.

• Set and monitor objectives, carry out appraisals and give constant feedback for all direct reports.

• Deal appropriately and according to procedure with any grievance and disciplinary issues.

Qualifications and Experience required

First Aid certificate valid for the duration of the contract.

Educated to GCSE standard.

Management experience.

Customer service experience.

Budgeting and money handling experience.

Previous responsibility for health and safety standards.

Knowledge, Skills and Abilities required

Ability to lead, motivate, and train a team and maintain effective working relationships.

Motivational and problem solving skills.

Operational knowledge of safety procedures in all activities offered by Neilson.

Extensive knowledge of the RYA and BWSF syllabus and the Neilson programme.

In depth knowledge of current watersports industry and all other activities offered by Neilson.

Ability to effectively communicate with guests of all ages, other management, and staff.

Knowledge if child protection.

Sound working knowledge of Microsoft Excel and Word.

Presentation

Clean, tidy and professional appearance.

Personal Qualities

Approachable, welcoming, friendly, and enthusiastic.

Self-motivated and responsible.

Flexible, punctual, organized and efficient.