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Receptionist job description

Job Title: Receptionist

Department: Neilson Beach Club

Location: Overseas

Travel Factors: Six months overseas

Reports to: Front of House Manager

Job Role Summary

To deliver a professional, enthusiastic and efficient service within the front office areas of the operation. With a confident and outgoing personality, work in a productive manner at all times within the team and individually ensuring the delivery of an excellent guest orientated service.

Key Responsibilities and Tasks

To deliver an efficient service to all guests in a friendly and professional manner, at all times and display excellent customer service and awareness.

Reconcile and account for all sales and monies during working shifts in line with company policy and standards. Be responsible for taking bookings for all activities within the operation.

Ensure the reception is kept in a professional and appealing manner and in a way that provides efficient service.

Liaise with all areas of the operation in the relaying of information, taking personal responsibility when on shift.

To be self-motivated to learn and improve personal knowledge to the benefit of the guests.

Drive sales for all products within the operation.

To ensure that all information is kept up to date when on shift as not to inconvenience guests

Develop positive working relationships within all the teams

Demonstrate an excellent overall knowledge and understanding of Neilson products and proactively cross sell our holidays to Neilson guests.

To carry out other duties that helps with the smooth running of the overseas operations as directed by a member of the management team.

Qualifications and experience required:

Educated to GCSE standard or equivalent

At least six months experience in a similar role and have dealt with reception duties such as taking bookings, guest contact, cash handling, telephone use and accounting.

Previous customer service experience and hospitality experience (preferably within a hotel)

Computer literate and capable of learning new programmes/ procedures quickly and accurately

Experience of working with electronic equipment such as tills and credit card machines

A formal hospitality qualification and/ or dedicated administration course (Desirable)

Knowledge, skills and abilities required:

Good knowledge of customer service areas and dealing with complaints and problem solving

Excellent communication skills at all levels within the team and with guests

The ability to be an excellent team player with the drive and motivation to work independently to achieve all set targets

Capable of using word and excel to produce notices, signs etc

To be flexible with work hours and be willing to assist in all areas of the operation

Comfortable dealing with money and accounting for the daily takings

Be keen to display constant high levels of service & standards to meet the guests’ expectations

Presentation:

Excellent appearance and personal grooming

Attentive, outgoing, friendly and assertive in verbal communication

Personal qualities:

Approachable, welcoming, professional and enthusiastic

Highly self-motivated, hardworking, well organised and sales driven

Punctual and flexible