Job Title: Waiting Person
Department: Neilson Beach Club
Location: Overseas
Travel Factors: Six months overseas
Reports to: Restaurant Manager/ Hospitality Manager
Beachclub
Ski & board
Sailing
Recruitment
Beachclub
Ski & board
Sailing
Recruitment
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Job Title: Waiting Person
Department: Neilson Beach Club
Location: Overseas
Travel Factors: Six months overseas
Reports to: Restaurant Manager/ Hospitality Manager
Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests. With a friendly, professional, and outgoing personality, you will help to drive sales within the food & beverage areas of the operation.
To provide service to the required operational standard at all meal times in buffet and A la Carte restaurant styles of service
To be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the restaurants
To be proficient at all service styles, including wine service, tray and table service
To maintain the highest levels of personal presentation and hygiene
To be confident and capable to relate to all guest types and in all situations
To be able to meet sales and service targets
To drive sales for food and beverage products whenever possible
To develop positive working relationships within all the teams of the operation
Demonstrate an excellent overall knowledge of Neilson products and pro-actively cross sell our holidays to all Neilson guests
To ensure that all procedures put in place to prevent the loss of stocks/revenue are adhered to
To carry out other duties that help with the smooth running of overseas operations as directed by a member of the Management team.
Previous experience in hospitality and customer service
Experience in similar standard and size operation of at least 6 months
Educated to at least GCSE standard or equivalent
Computer literate and capable of learning new programs/ procedures quickly and accurately
Numerical aptitude and experience of cashing up daily takings
A formal hospitality qualification and/ or dedicated beverage course (desirable)
Experience of work overseas and ski or boarding experience (desirable)
Be a positive and effective communicator within the team and with a range of guests
Good knowledge in customer service and of food and beverage service
Display constant high levels of service and maintain Neilson standards
Ability to work well within a result orientated team and maintains effective working relationships.
Able to work on own initiative under pressure and follow written and verbal instructions.
Be flexible with work hours and be willing to assist in all areas of the operation.
Proven experience in a sales environment in the F&B industry (Desirable)
Excellent appearance and personal grooming at all times
Attentive, outgoing, friendly and smiley
Approachable, welcoming, professional and enthusiastic
Highly self-motivated, hardworking and well organized
Punctual and flexible
Honest, reliable and responsible