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Administrator job description

Job Title: Administrator

Department: Neilson

Location: Overseas

Reports to: Admin Senior / Area Manager

Direct Reports: n/a

Job Role Summary

To work as part of an administration team to ensure the efficient running of the overseas resort office and organisation.

Key Responsibilities and Tasks

To provide support to the Admin Senior and/or Area Manager.

To develop a good working relationship with local hoteliers and suppliers.

To provide administration support to all resort personnel.

To co-ordinate arrival and departure transfers ensuring information is accurate and given to both the Transport Companies and the Reps in good time.

To have knowledge of the operation of the Company computer and it’s programmes, ensuring the efficient down loading of information and daily tasks.

To check and distribute all Accommodation reservations with hoteliers and staff.

To take responsibility for ensuring that all reservations are confirmed by the hotels before release dates and /or to check with the agent that all reservations are confirmed where necessary.

To answer the telephones and complete both customer and UK enquiries providing high standards of customer service as all times.

To communicate effectively with all UK departments.

To be responsible for general admin, photocopying, e-mail and filing procedures.

To carry out other duties which help with the smooth running of overseas operations as designated by the line manager in resort.

These are the main accountabilities however these may vary according to your resort.

Presentation (First impressions e.g. Body language, voice, appearance):

Essential: Attentive, outgoing, friendly and assertive in verbal communication.

Excellent appearance and personal grooming.

Education and Qualifications (Secondary education, further education & professional qualifications).

Essential: Educated to GCSE standard

Desirable: Completed a dedicated administration course.

Conversational language skills.

Knowledge and Experience (knowledge of Travel Industry, Professional Knowledge, relevant work experience)

Essential: Previous administration experience

Desirable: Knowledge of OSCAR TOSS and other company systems.

Knowledge of travel

IT Skills (competence level required)

Essential: Computer literate with word, excel and email.

Personal Qualities (personal qualities required e.g. communicative ability, motivation, personality, analytical ability, logical, persuasive, flexibility, leadership qualities etc.)

Essential: Able to communicate well.

Highly organised and a good team player