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Area Manager

Area Manager

Job Title:
Area Manager
Department:
Winter Operations
Location:
European Ski Resorts
Travel Factors:
Frequent travel in country base and to Brighton where required
Reports to:
Director of winter
Direct Reports:
NMC Hotel Manager, Operations Supervisor or Head rep, Finance & Admin
Job Role Summary:

Working for Neilson Active holidays is more than a job, it's a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!

 

To be responsible for the delivery and performance of all aspects of the Neilson Ski & Snowboard programme in your gateway, including Neilson Mountain Collection, Neilson Mountain Experts and all associated 3rdparty suppliers.

 

To manage the team of overseas staff and to be accountable for all service, product, commercial and financial aspects of your gateway.

 

Working closely with Head of Winter to ensure a consistent approach to programme development, improving the customer offering, developing in-resort sales and optimising programme profitability.

Key Responsibilities and Tasks:
  • Deliver the ski programme in resort to agreed standards within agreed budgets.
  • Implement set KPIs, ensuring that all hotel and operational budgets are measured and reported on a monthly basis

  • Ensure all financial processes are managed accurately including 3rd party supplier payments, monthly reconciliation of company bank accounts, and staff payroll

  • Ensure effective delivery of 'Blueprint' standards in all NMC units

  • Safeguard the effective delivery and reporting of the Neilson Mountain Expert product

  • Help and support the Head of Club Development to create a Neilson Mountain Collection pipeline by proactively contacting suppliers and property owners to find potential hotels/chalets that could be suitable additions to the future Neilson Mountain Collection portfolio

  • Guarantee that the ski operation is compliant, under local laws, UK tour operating law and all Health & Safety legislation. Monitor, audit and update as required

  • Take responsibility for 3rd party bed acquisition and to negotiate favourable rates as guided by the Director of Winter 

  • Manage the Neilson “Be Safe” compliance process and work with local agencies and suppliers to ensure the safety of all customers and staff

  • Marketing responsibilities include ensuring the use of up to date in resort branding that complies with company guidelines, management of Social Media activity, hosting press trips and educationals to promote Neilson Ski 

  • Liaison with airlines and local airports to ensure effective airport days – control of the airport as often as possible

 

Performance Management:

 

  • You may be actively involved in the recruitment of new staff for your resort in accordance with HR procedures and policies
  • Identify the training needs of departmental staff to meet business plans and objectives
  • Provide feedback to staff through ongoing performance reviews and regular team meetings
  • Ensure that motivation is maintained through recognition, reward, incentives and planned social activities
  • Ensure that disciplinary and grievance procedures are adhered to in conjunction with company HR policies and procedures
  • Ensure that all staff are well presented and wearing the correct uniform at all times
Person Specification:

LEADERSHIP, MANAGEMENT, PERSONAL SKILLS OR QUALITIES

 

  • This is a Leadership role – You MUST be a confident self-starter, with the ability to develop, lead and motivate a broad team, including hospitality and operational staff
  • Ability to prioritise workload, manage deadlines and complex work schedules within strict timelines
  • Ability to achieve excellent standards, within a fast paced environment
  • Proactive with a flexible, ‘can do’ attitude
  • Highly organised, with the ability to multi-task, whilst maintaining a calm manner
  • Numerate, with excellent attention to detail
  • Excellent verbal and written communication skills - confident presenter

 

TECHNICAL SKILLS OR KNOWLEDGE

  • Proven ability to produce accurate, concise and insightful presentations and reports, using MS Powerpoint, MS Excel and MS Word
  • Experience of working effectively with overseas suppliers

 

EXPERIENCE & TRACK RECORD

Essential

  • Previous experience of an outbound ski tour-operating environment in a senior management role
  • In depth understanding of the UK ski holiday market
  • Proven product innovation experience – with a focus on optimising product delivery, reducing costs, negotiation skills, improving customer experience and overall programme profitability
  • Excellent language skills for country of posting

 
Desirable 

  • Previous experienceof overseas operational andhospitality management
  • Understanding of good customer service practices
  • Links with industry stakeholders and resort tourist boards to promote the Neilson ski offering

 
QUALIFICATIONS, TRAINING, PROFESSIONAL MEMBERSHIPS OR ACCREDITATIONS

Essential 

  • GCSE level English and Maths (or equivalent)
  • UK or EU driving licence
  • Desirable
  • Relevant degree - graduate
  • Business or management related education and training
  • Food Hygiene course