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Assistant Hotel Manager

Assistant Hotel Manager

Job Title:
Assistant Hotel Manager
Department:
Winter Operations
Location:
European Ski Resorts
Reports to:
Hotel Manager
Dates:
December - April
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Job Role Summary:

Working for Neilson Active holidays is more than a job; it's a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play!

 

As the Assistant Manager, you'll work closely with the Hotel Manager to support the front of house team, oversee the overall operation of the hotel and ensure that excellent standards are always maintained.

 

This role is ideally suited to someone who is looking to step up into a senior hotel management role, somebody with experience of managing a variety of teams along and knowledge gained from previous front-line positions. 

 

A passion for hospitality, team-work and the mountains are a must! If you feel that you are ready for your next challenge and are looking for a stepping stone into senior management, this could be the role for you.

 

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

Key Responsibilities and Tasks:
  • You will have the ability to create and maintain a welcoming, comfortable environment within the hotel
  • You'll be happy to provide guests with information, help and guidance to ensure a high standard of customer service
  • You will closely monitor all guest feedback to ensure that the service provided to guests is meeting and exceeding customer expectations
  • Take responsibility for assisting, organising, coordinating and delivering pre-season staff training
  • To be proactive in dealing with any additional team training requirements 
  • To set and monitor staff KPI’s and objectives
  • You'll monitoring staff performance along with income and feedback targets
  • You will coordinate staff work rosters and days off along with any required payroll information
  • To manage, motivate and develop your teams throughout the season
  • To monitor/control budgets and expenditure with accurate and timely financial accounting
  • Drive and monitor the sales of drinks in the bar and ski pack sales setting targets for staff and monitoring these throughout the season
  • Take responsibility for ordering and purchasing within the hotel. This includes stock orders, levels, stock takes and to monitor/recording all wastage
  • Ensure that all areas of the hotel remain clean and maintained in accordance with company standards
  • Work closely with the kitchen team to deliver a varied menu over a 6 or 7-day basis and continuously improve methods to maintain a fresh approach to food preparation and service
  • Work with the Hotel Manager to ensure that all legal aspects of the hotel are covered
  • Promote the NME programme, monitor feedback and action any changes where required
  • You will demonstrate superb supplier relationships with a number of 3rd party suppliers, build new contacts and develop legacy connections 

 

Performance Management:

  • You will be actively involved in the recruitment of new staff for your resort in accordance with HR procedures and policies
  • Identify the training needs of departmental staff to meet business plans and objectives
  • Provide feedback to staff through ongoing performance reviews and regular team meetings
  • Ensure that motivation is maintained through recognition, reward, incentives and planned social activities
  • Ensure that disciplinary and grievance procedures are adhered to in conjunction with company HR policies and procedures
  • Ensure that all staff are well presented and wearing the correct uniform at all times
Personal Specification:
  • Cooking experience or a cooking/hospitality qualification 
  • Previous management, customer service and sales experience
  • Numerical Aptitude
  • Experience of work overseas desirable
  • Ski or boarding experience desirable
  • Educated to at least GCSE standard
Knowledge, skills and abilities required:
  • Excellent communication and public speaking skills
  • Excellent planning and organisational skills 
  • Able to work under pressure and to targets
  • Language ability is highly desirable, but not essential
  • Able to work on own initiative and follow written and verbal instructions
Personal Qualities:
  • Clean and tidy appearance
  • Approachable, welcoming, professional and enthusiastic
  • Highly motivated
  • Organised and punctual
  • Flexible
  • Independent
  • Able to work unsociable hours when required