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Bar Manager

Bar Manager

Job Title:
Bar Manager
Department:
Neilson Winter
Location:
European Ski Resorts
Reports to:
Hospitality Manager/General Manager
Salary:
Up to £1150 PCM (Net) + Accommodation, flights, food, lift pass + great overall package. The salary will vary depending on the country in which you are placed (further details upon application)
Dates:
December - April
Job Role Summary:

Working for Neilson Active holidays is more than a job; it's a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play!

 

As a Bar Manager, you will lead by example to create a professional and profitable bar environment within the hotel operation. You'll encourage, motivate and monitor your team within their roles throughout the season. You will be driven to achieve and succeed your revenue/customer service targets while always providing an excellent and efficient service to our guests.

 

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

Key Responsibilities and Tasks:
  • Manage all bar areas including stock orders, levels, stock takes along with monitoring and recording all wastage
  • Forge excellent supplier relationships and source offers and discounts to assist with income targets
  • Seek out new opportunities to create events in the hotel bar for our guest's enjoyment
  • Drive sales by setting & monitoring targets while motivating your team to achieve these.
  • Continually review daily performance and set actions to achieve your results
  • Organise, coordinate and deliver pre-season training for the bar team to ensure they are trained to the highest standards in product knowledge, service, sales, customer service and procedures in order to maintain a successful operation throughout the season
  • Set and monitor staff objectives regularly and provide timely and constructive feedback
  • Conduct start, mid-season and end of season reviews with your team
  • Manage, motivate and develop your teams daily and throughout the season
  • Reconcile and account for all sales during working shifts while adhering to the set company processes 
  • Set up an organised and safe storing of company accounts and guest dockets
  • Remain compliant with all health & safety audits and ensure that you provide your team with a safe working environment at all times
  • Ensure that all Neilson allergen/HACAP guidelines and procedures are followed at all times
  • Represent Neilson in a positive light at all times, both in the hotel and around the resort
  • Provide any information, help, and assistance to our guests wherever necessary
  • Ensure that all staff are delivering an excellent service at all times

 

Performance Management:

 

  • You will be actively involved in the recruitment of new staff for your resort in accordance with HR procedures and policies
  • Identify the training needs of departmental staff to meet business plans and objectives
  • Provide feedback to staff through ongoing performance reviews and regular team meetings
  • Ensure that motivation is maintained through recognition, reward, incentives and planned social activities
  • In the absence of the Hotel Manager, ensure that disciplinary and grievance procedures are adhered to in conjunction with company HR policies and procedures
  • Ensure that all staff are well presented and wearing the correct uniform at all times
Personal Specification:
  • Previous bar, hospitality and customer service experience
  • Proven supervisory/staff management experience
  • Previous experience working within a similar standard of operation
  • Educated to at least GCSE standard or equivalent
  • Comfortable with cashing up and accounting for daily takings
  • Computer literate and capable of learning new programs/ procedures quickly and accurately
  • A formal hospitality qualification and/ or dedicated beverage course (desirable)
  • Experience of work overseas and ski or boarding experience (desirable)
Knowledge, skills and abilities required:
  • To be a positive and effective communicator
  • Good knowledge of beverage service, brands, products and cocktails
  • To display consistent high levels of service to maintain the Neilson standards     
  • The ability to train and motivate a result orientated team while maintaining effective working relationships
  • Able to use your initiative while under pressure and to follow written and verbal instructions
  • To be flexible with your working hours and willing to assist in all areas of the operation.
  • Proven experience in a sales environment in the F&B industry (Desirable)
     
Personal qualities:
  • Excellent appearance and personal grooming
  • Attentive, outgoing, friendly and smiley
  • Approachable, honest, welcoming, professional and enthusiastic
  • Highly self-motivated, hardworking and well organised