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Chalet Hosts job description

Job Title: Chalet Host

Department: Neilson Ski

Location: Overseas

Travel Factors: Five months overseas

Reports to: Resort Supervisor

Job Role Summary

To provide high quality hospitality services to our guests in Neilson run chalets, ensuring expected high standards are maintained.

Key Responsibilities and Tasks

To maintain a welcoming and comfortable environment in the chalet, going above and beyond guest’s expectations.

To assist the Chalet Chef in the preparation, creation, and service of a cooked and continental breakfast, and afternoon tea on a daily basis, plus a three course evening meal six days a week.

Clean and maintain the chalet in accordance with Company standards and guidelines on a daily, weekly and seasonal basis.

Assist Chalet Chef with shopping, ordering and accounting for the chalet, in conjunction with the line manager in resort, and to remain conscious and vigilant of all utilities and other spending in line with budgetary and environmental requirements whilst maintaining high quality service levels.

To ensure that the chalet environment is a safe and secure one in which to work and stay and that all Company Health and Safety procedures are implemented.

Accurately complete & submit all Company paperwork in accordance with pre-determined deadlines, and take full responsibility for the handling & accounting of all Company monies in your possession.

Ensure brochure promises are fulfilled, by following the Neilson Chalet Manual.

To act as a Neilson ambassador at all times, both in the chalet and around resort, providing information and assistance where necessary.

To carry out other duties that help with the smooth running of overseas operations as directed by the line manager in resort, such as assisting with luggage, assisting with ski fit and clearing snow.

Qualifications and experience required:

Previous customer service and hospitality experience, preferably in a hotel environment.

Numerical aptitude.

Experience of work overseas desirable.

Skiing or Snowboarding experience desirable.

Educated to at least GCSE standard or equivalent.

Knowledge, skills and abilities required:

Excellent communication skills.

Excellent planning and organisation skills.

Able to work under pressure.

Ability to work well within a team and maintain effective working relationships.

Able to work on own initiative and follow written and verbal instructions.


Excellent appearance and personal grooming.

Attentive, outgoing, friendly and smiley nature.

Personal qualities:

Approachable, welcoming, professional and enthusiastic.

Highly motivated.