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Head Hotel Host

Head Hotel Host

Job Title:
Head Hotel Host
Neilson Ski
Reports to:
Supervisor / Area Manager
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Job role summary:

Working for Neilson Active holidays is more than a job, it's a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!


NMC Chalet Hotels are run by our expert teams and led by the Head Hotel Host. You will support the Chalet Hotel Manager in the day-to-day running of the chalet hotel and motivate the team to consistently deliver an excellent service.


You will need experience in team management, to be confident with customer interaction and passionate about working together as a team to deliver the best possible service.


You will ensure that a high standard of catering and hospitality services are offered to our guests in Neilson’s smaller winter hotels, whilst achieving pre-determined financial targets and providing an excellent standard of service to all internal & external customers.


We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact, that every element of their holiday is being delivered by people that care.


To join the Neilson Active Holidays team, you must be over the age of 18 and in order for us to acquire the necessary legal paperwork required to place you in an overseas position you must:


  • Hold a valid UK, EU, EEA or Swiss passport
  • Hold a UK National Insurance number
  • Currently be registered to a fixed address within England, Scotland, Wales and Northern Ireland


PLEASE NOTE: Regrettably, if you are currently registered to a fixed address in the Channel Islands or the Isle of Man, it is not possible for us to obtain the necessary legal paperwork required to post you overseas at this time.



Key Responsibilities and Tasks:
  • To create and maintain a welcoming and comfortable environment in the hotel, providing guests with information, help and guidance to ensure high standards of customer service
  • To set, monitor and control key service performance indicators
  • Support, motivate and encourage all members of the hotel team, provide and encourage constant feedback and seek to always improve performance
  • Successfully identify the training needs for yourself and your team and ensure that any necessary training is completed
  • In conjunction with the management team, take responsibility for the coordination of all staff work rosters, rostered days off and payroll information
  • In conjunction with the kitchen team, plan & serve a varied 6-day menu and constantly seek to improve all methods and maintain a fresh approach to the food preparation and service
  • To achieve set sales targets for ski pack, bar and après ski products and to operate within the set budget whilst regularly monitoring & reporting on the financial performance
  • In conjunction with the management team, to take responsibility for the implementation and monitoring of strict stock control systems throughout all areas of the hotel.
  • To be responsible for ensuring all areas of the hotel are cleaned and maintained on a daily, weekly and seasonal basis in accordance with Company standards
  • To ensure that your hotel environment is a safe place in which to work and stay
  • Ensure that all company and locally-required health and safety procedures are implemented
  • Demonstrate an excellent overall knowledge of the Neilson product and to pro-actively cross-sell our holidays to all Neilson guests
  • To establish good working relationships with our suppliers to ensure a strong, positive company resort image
Qualifications and Experience required:
  • Cooking experience or a cooking/hospitality qualification
  • Previous customer service and sales experience
  • Numerical aptitude
  • Experience of working overseas (desirable)
  • Ski or snowboarding experience (desirable)
  • Educated to at least GCSE standard
Knowledge, Skills and Abilities required:
  • Excellent communication and public speaking skills
  • Excellent planning and organisational skills
  • Ability to work under pressure to set targets
  • Language skills (desirable)
  • Ability to work under own initiative and to follow written and verbal instructions
  • Clean and tidy in appearance