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Hotel Host

Hotel Host

Job Title:
Hotel Host
Department:
Neilson Ski
Location:
Europe
Reports to:
Hotel Manager
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Job Role Summary:

To provide an amazing hospitality service to all staying in Neilson chalets and hotels and ensure that all high standards are maintained. This role requires a flexible approach and the ability to assist in all areas of the operation.

Key Responsibilities and Tasks:
  • Maintain a welcoming and comfortable environment in and around the hotel and to go above and beyond all guest expectations
  • Assist the kitchen team wherever required in the preparation and service of a cooked/continental breakfast, daily afternoon tea and a three-course evening meal six days a week
  • Clean and maintain the hotel in accordance with company standards and guidelines on a daily, weekly and seasonal basis.
  • Deliver an efficient bar/table service to guests in a friendly and professional manner
  • To provide an excellent service for meal times in buffet and A la Carte restaurant styles
  • Ensure that the hotel environment is a safe and secure place in which to work/stay
  • Ensure that all Company Health and Safety procedures are implemented and followed
  • To act as a Neilson ambassador at all times, both in the hotel and around the resort and to provide information and assistance wherever necessary
  • To carry out other duties that assist with the smooth running of the overseas operation as directed by your line manager in the resort, such as assisting with luggage, assisting with ski fit and clearing snow
     
Qualifications and Experience required:
  • Previous customer service and hospitality experience (Preferably in a hotel environment)
  • Numerical aptitude
  • Experience of work overseas (desirable)
  • Skiing or Snowboarding experience (desirable)
  • Educated to at least GCSE standard or equivalent
Knowledge, Skills and Abilities required:
  • Excellent communication skills
  • Excellent planning and organisation skills
  • Ability to work under pressure
  • Ability to work well within a team and maintain effective working relationships
  • Able to work well under own initiative and to follow written and verbal instructions
Personal Qualities:
  • Excellent appearance and personal grooming
  • Attentive, outgoing, friendly and happy nature
  • Approachable, welcoming, professional and enthusiastic
  • Highly motivated
  • Punctual
  • Flexible
  • Independent