Chalet Hosts job description

Job Title: Chalet Host

Department: Neilson Ski

Location: Europe

Reports to: Resort Supervisor

Job Role Summary

To provide and deliver an excellent level of service and cleanliness within our Neilson chalets, whilst also providing a friendly and welcoming atmosphere for our guests. You will also assist in the preparation of daily breakfast, afternoon tea, and three-course evening meals whenever required.

Key Responsibilities and Tasks

To maintain a welcoming, comfortable chalet environment and always go above and beyond all guest expectations.

To assist the Chalet Chef in the preparation, creation, and service of a daily cooked/continental breakfast, afternoon tea and a knockout three-course evening meal, six days a week.

To keep the chalet consistently clean and well maintained in accordance with Company standards and guidelines on a daily, weekly and seasonal basis.

To assist the Chalet Chef with shopping, ordering and accounting for the chalet, in conjunction with your resort manager.

To remain vigilant of all utility and chalet spending in line with budgetary and environmental requirements, whilst maintaining high-quality service levels.

To ensure that the chalet is a safe, secure environment in which to work and stay and that all company health and safety procedures are implemented.

Accurately complete & submit all company paperwork in accordance with pre-determined deadlines, and to take full responsibility for the handling & accounting of all Company monies in your possession.

To follow the Neilson Chalet Manual, whilst always adhering to health and food hygiene regulations and ensuring that all brochure promises are fulfilled.

To represent Neilson as a positive light at all times, both in the chalet and around the resort whilst providing any information, help, and assistance to our guests wherever necessary.

To carry out all other duties that assist with the smooth running of overseas operations as directed by the resort manager, such as assisting with luggage, assisting with ski fit and clearing snow.

Qualifications and experience required:

Previous catering, customer service, and hospitality experience, preferably in a hotel environment.

Numerical aptitude.

Experience of work overseas desirable.

Skiing or Snowboarding experience desirable.

Educated to at least GCSE standard or equivalent.

Knowledge, skills and abilities required:

Excellent communication skills.

Excellent planning and organisation skills.

Able to work under pressure.

Ability to work well within a team and maintain effective working relationships.

Able to work on own initiative and follow written and verbal instructions.

Presentation:

Excellent appearance and personal grooming.

Attentive, outgoing, friendly and smiley nature.

Personal qualities:

Approachable, welcoming, professional and enthusiastic.

Highly motivated.

Punctual.

Flexible.

Independent.