Refund Credit Note FAQs

How can I use the Refund Credit Note?

You can use your Refund Credit Note on an identical Neilson holiday for the following year, to replace your cancelled holiday, for the same price you paid for your planned holiday.

You can also use your Refund Credit Note, towards any alternative Neilson Beachclub or Ski & Board holiday departing after 10 December 2020 and before 31 October 2021.

Alternatively, we will provide you with a full cash refund by 30 September 2020.

What if the cost of my new holiday is more expensive than what I had booked for this year?

If you have an outstanding amount on your booked holiday once your Refund Credit Note has been applied, you will need to pay the balance as per our normal terms & conditions. The full balance will be due 12 weeks prior to departure.

What if the cost of my new holiday is cheaper than what I had booked for this year?

If you have a remaining amount of credit having booked your new holiday, you can use this against other Neilson holiday booking(s) or we will provide you with a cash refund for the outstanding amount by 30 September 2020.

Can my credit note be used against any other current booking I have?

Yes, one of the team will be able to organise this for you.

Can I use the Refund Credit Note against more than one booking?

Yes, you can.

Can I be sure my money is safe?

Yes, absolutely. Your holiday and/or Refund Credit Note is protected under the ATOL financial protection scheme.

I don’t know when I can travel yet in 2021. When do I need to decide?

You can redeem your Refund Credit Note up to 30 September 2020 against either a Neilson Ski & Board or Neilson Beachclub holiday, for travel between 10 December 2020 and October 2021.

I booked my holiday through a travel agent, what do I do?

You will have received a Refund Credit Note but this will be issued by your travel agent. To redeem your Refund Credit Note against a future Neilson holiday, or to request a refund, please contact them directly to find out more.

Is my accommodation-only booking covered with an ATOL credit note?

No. Accommodation-only bookings transferred to Refund Credit Notes will not be protected by the ATOL financial protection scheme, as it is not a package holiday including a flight.

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