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Privacy policy & cookies

This site is operated by Neilson Retail Limited (Co No 08725363) as agent for Neilson Active Holidays Limited (Co No 02987304) trading as “Neilson”.  References to Neilson herein include the above named companies and any company within the same group of companies from time to time


Privacy policy

What we collect

IP addresses

When we collect info

How we use info

Where we store info

How we disclose info

How to access your stored data



This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly, to allow you to make your travel booking or other purchases, and to enable Neilson Retail Ltd and Neilson Active Holidays Limited to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers from Neilson and/or third parties that may be of interest to you.


You can view more information on cookies and a list of cookies that are used on this website by visiting our cookie page.


You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies parts of the site may not work properly or your use of the site may be impaired.


In order to help us maintain and improve our service to you we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which, in turn, allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.


We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click-throughs from the site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors will not be passed on to any third party.


Please note:

if you choose to use this site without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.

Privacy policy

Neilson understands and respects the importance of your privacy. This Privacy Policy explains what personal information we may collect from you, how we will look after that information, and how we may use your data. The following Policy tells you about your privacy rights, and how the law protects you. 


For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation 2018, Neilson Retail Limited, 2nd Floor, Locksview, Brighton Marina, BN2 5HA is the Data Controller of your personal information under European Union and UK data protection law. Please note that all personal data captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

What information will Neilson collect from me? 

The information we will typically collect will consist of; your name, email address, postal address, telephone and mobile number, gender, date of birth, as well as information collected about your holiday preferences. We also collect information about the transactions you undertake through this site, including details of payment cards used. 

We may obtain additional information about you from other reputable data sources. This information may relate to your demographics and lifestyle interests and be matched to our records to enhance our understanding of the sorts of products and services you may be interested in and to provide you with a more personalised experience. 


Neilson retains personal data for 7 years, after a customer’s last interaction with us, unless you exercise your right to be forgotten (erasure). Data is retained for this period to ensure we can comply with any legal obligations that may arise where we are required to share historic data.


Personal data is stored securely in a central data centre and is only shared with third parties that are vital to the fulfilment of our contracted services to customers.


The data these companies might hold about you may be personal data such as names and addresses collected from publicly available sources, such as the Edited Electoral Register. It might also include non-personal anonymised data from research surveys. 


The data these companies use to create their postcode level products include publicly available sources such as the Census and Land Registry data. 


We explicitly outline that by consenting to receive marketing communications, you are consenting for your personal information to be processed. This is outlined at the point you provide your data and marketing contact consent. If you do not want us to obtain this additional lifestyle information from these reputable data sources, and use as described above, you can request we stop this activity by emailing or by writing to; 


Marketing Department,
Neilson Active Holidays,
2nd floor, Locksview,
Brighton Marina,
East Sussex,
BN2 5HA 

IP addresses

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

When will Neilson collect information from me? 

We will collect information from visitors to this website who provide us with their details in order to receive online newsletters, email and or SMS notifications, register for promotions, provide us with feedback, through the use of online forms, online competitions, email hyperlinks, completion of paper or online surveys, when you email us directly with your details and when you use the ‘My Neilson’ online registration system. 


We will collect personal information from you when you telephone or email us enquiring about a booking. We will also collect personal information about you when you make a confirmed booking, or make a purchase on the telephone, on our website, via email or letter. The provision of this personal information for the specific purpose of a travel booking or purchase is deemed as a contractual requirement in order to fulfil your holiday booking. The failure to provide personal data for these purposes will result in a failure to complete the booking process.

How will Neilson use my personal information? 

We use information held about you in the following ways: 

  • To provide you with our services and information that is relevant to you, and also to deal with your requests and enquiries. 
  • To allow you to participate in interactive features of our service, when you choose to do so, such as My Neilson. 
  • To provide you with information related to a booking quote or reservation, or other information you may have requested. 
  • To process and complete your booking and to carry out our obligations that may arise in connection with any contracts entered into between you and us, or between you and a third-party supplier. 
  • To notify you about changes to our services, your reservation or booking. 
  • To contact you for reasons that are relevant to the service you have requested, such as password reminders or information about your reservation or booking. 
  • To provide you with product and marketing information and offers that we or selected third parties feel may interest you. 
  • Your data will not be supplied to third parties unless you have given express consent for us to do so. Third party offers will only be sent to you if you opted-in to receive such communications at the point of supplying your personal information. 
  • Where we provide personalised services, we may analyse the information you supply, so that we can offer a more relevant, tailored service. For instance, we may use information on the type of holiday activities you are interested in to provide personalised recommendations or content on our website. If you are signed up to My Neilson or subscribed to receive email offers, you will receive a personalised service that is tailored to your interests. 
  • For analysis and processing purposes, to ensure we are offering the best, most relevant service to our customers. 


We will only contact you in the ways that you have opted in to receive communication from us. These may be all or a combination of the following; telephone (mobile and/or landline), SMS, email or direct mail. You can change or update your contact preferences, or withdraw consent at any time, simply by logging in to My Neilson through the Preference Centre, by emailing or by writing to; 


Marketing Department,
Neilson Active Holidays,
2nd floor, Locksview,
Brighton Marina,
East Sussex,
BN2 5HA 


You also have the right to lodge a complaint with a supervisory authority, or by contacting the Customer Services team at the address above. 


We will only contact you with marketing information about goods and services similar to those which were the subject of a previous sale to you, or preferences that you have stated you wish to receive information about, and that we think will be of interest or relevant to you. 


We will never share or sell your personal information with third-parties unless you have specifically agreed for us to do so on your behalf. Wherever this is the case, the nature of the business of the third parties will be outlined to you in advance of receiving your permission. 


Our site contains links to and from the websites of our principals, suppliers, advertisers and other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these third-party websites. Please check these policies before you submit any personal data to these websites.

Where is my personal data stored? 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA that work for us or for any of our suppliers (e.g. airlines, hoteliers, etc.). Countries outside of the EEA may not have the same level of privacy laws as exist in the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 


All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 


We will retain your personal data for a period of approximately 7 years. This time frame is based on the average number of years between first and most recent travel dates and assumes contact between the customer and data controller is relevant to you, the customer.

How is my information disclosed? 

We may disclose your personal information to any member of the Neilson group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit) and to relevant third parties for the purpose of fraud protection and credit risk reduction.

How can I access the personal data you hold about me?

You have the right to see what personal data we hold about you. The Data Protection Act 1998 and the General Data Protection Regulation 2018, give you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. To obtain a copy of the personal information we hold about you, please write to us at: 


Data Protection Officer: Richard Mills
Neilson Retail Ltd,
2nd floor, Locksview,
Brighton Marina,
East Sussex,
BN2 5HA 


Or email


Changes to our privacy policy 

We reserve the right to update or alter this privacy policy from time to time without notice to you. This policy was last updated in May 2018.