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What forms of payment do you accept?

We accept the following payment cards; Maestro, Delta, Solo, Visa and Mastercard. 


Do you charge for using credit cards?

No, we don't charge for using credit, debit or charge cards.


When is my balance due?

Your balance is due 12 weeks before your departure. You can view and make payments on your balance by logging in to your My Neilson account area. 

Deals and discounts

What deals and discounts are available?

For our latest offers visit the pages below:

Ski & board deals   Beachclub offers   Sailing offers

I can't find a deal or price I saw before?

All our holidays are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, our website will then check the live availability and the current price. Offers are also subject to change without notice but we will always try to warn you if a deal or offer is coming to an end.

Are there any adult only holidays?

Yes, our just for adult holidays are great for those wanting to enjoy our beachclubs in a child free environment, for more info visit our Just for adults page.


Special requirements

How do I request special assistance for my flight?

For all airlines please use this link Special Assistance and Requests form


Can you cater for dietary requirements?

In our Neilson-run beachclubs and Mountain Collections hotels, chalet hotels or chalets, we can cater for most dietary requirements, be it a vegetarian, vegan, gluten or lactose-free options, or even a special favourite for the kids. These options will be delivered to the same quality as the regular menu at no extra cost. If you or anyone in your group have any dietary requirements please notify our reservations team 28 days before your arrival to ensure your needs can be accommodated. If you have any allergens which may cause a severe adverse reaction, please call our sales team before booking to discuss your needs further. 

We can take requests for non Neilson-run properties, but we can't guarantee your requests will be met as we don't run the properties. 


Can we arrange a 1-2-1 nanny for our child with additional needs?

Yes, please call us on 0333 014 3351 or email

Can I book for a group who are all under 18?

The lead passenger on any Neilson holiday must be aged 18 years or over on the date of departure. 


Do I need travel insurance?

Yes, we require you to have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. Visit our holiday extras page to find out more about our insurance provider.



Where are my tickets?

You can download your travel documents from your online My Neilson account area. From there you can keep up to date with your booking, manage your marketing preferences and make payments too. 

What is the cut off age for child prices?

On beachclub and sailing holidays, children are aged 14 and under on the date you return.

On our ski and board holidays, children are aged 11 years and under, with the exception of Mountain Collection guests.

For guests booking in to one of our Mountain Collection properties, children are aged 14 and under on the date you return.