How do I request special assistance for my flight?
If you are travelling with Thomas Cook please complete the Special Assistance Form on their website.
For all other airlines please use this link Special Assistance and Requests form.
Can you cater for special dietary requirements?
In our Neilson-run beachclubs and Mountain Collections hotels, chalet hotels or chalets, we can prepare any special dietary requirements, be it a vegetarian, vegan, gluten or lactose-free options, or even a special favourite for the kids. These options will be delivered to the same quality as the regular menu at no extra cost. If you or anyone in your group have any special dietary requirements please notify our reservations team 28 days before your arrival to ensure your needs can be accommodated.
We can take requests for non Neilson-run properties, but we can't guarantee your requests will be met as we don't run the properties.
Can we arrange a 1-2-1 nanny for our child with special needs?
Yes, please call us on 0333 014 3351 or email firstname.lastname@example.org