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What forms of payment do you accept?

We accept the following payment cards; Maestro, Delta, Solo, Visa and Mastercard.

We also accept payment by bank transfer for balance payments, not deposits. Please make the transfer to our Natwest account detailed below.
Please ensure you quote your booking reference as the payment reference.

Name; Neilson Active Holidays Limited
Bank; National Westminster Bank
Sort code; 60-00-01
Account Number; 41330110

IBAN GB18NWBK60000141330110


Do you charge for using credit cards?

No, we don't charge for using credit, debit or charge cards.


When is my balance due?

Your balance is due 12 weeks before your departure. You can view and make payments on your balance by logging in to your My Neilson account area. 

What deals and discounts are available?

For our latest offers visit the pages below:

Ski & board deals   Beachclub offers   Sailing offers

I can't find a deal or price I saw before?

All our holidays are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, our website will then check the live availability and the current price. Offers are also subject to change without notice but we will always try to warn you if a deal or offer is coming to an end.

Are there any adult only holidays?

Yes, our just for adult holidays are great for those wanting to enjoy our beachclubs in a child free environment, for more info visit our Just for adults page.

How do I request special assistance for my flight?

For all airlines please use this link Special Assistance and Requests form


Can we arrange a 1-2-1 nanny for our child with additional needs?

We want all children to be able to do their thing to the max! The activities we offer in our kids' clubs are full of fun and adventure, with the health and well-being of the children at the heart of what we do. Large groups, new environments and exciting activities can sometimes be a little overwhelming for children with additional needs, even if they thrive in mainstream education. When this is the case, they may benefit from our one-to-one care.

Designed to ensure all children are getting the incredible level of care they deserve as well as being able to safely enjoy activities as part of a group along with their new friends in the kids' club.

Talk to us about our one-to-one care service and if it's right for you and your family, please call us on 0333 014 3351 or email

Do I need travel insurance?

Yes, we require you to have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. Visit our holiday extras page to find out more about our insurance provider.

I'd like to order a brochure

We don't have any brochures available to view at the moment. When we do you will be able to view online from our brochures page.

Can you cater for dietary requirements?

In our Neilson-run beachclubs and Mountain Collections hotels, chalet hotels or chalets, we can cater for most dietary requirements, be it vegetarian, vegan, gluten or lactose-free options, or even a special favourite for the kids.

These options will be delivered to the same quality as the regular menu at no extra cost. If you or anyone in your group have any dietary requirements please notify our reservations team 28 days before your arrival to ensure your needs can be accommodated. If you have any allergens which may cause a severe adverse reaction, please call our sales team before booking to discuss your needs further. 

We can take requests for non-Neilson-run properties, but we can't guarantee your requests will be met as we don't run the properties. 

Where are my tickets?

You can download your travel documents from your online My Neilson account area. From there you can keep up to date with your booking, manage your marketing preferences and make payments too. 

Is there anything we can book for a special occasion?

If you're celebrating a special occasion such as a birthday or anniversary whilst on holiday with us, please let us know and we'll help you make it extra special. 

What is the cut off age for child prices?

On beachclub and sailing holidays, children are aged 14 and under on the date you return.

On our ski and board holidays, children are aged 11 years and under, with the exception of Mountain Collection guests.

For guests booking into one of our Mountain Collection properties, children are aged 14 and under on the date you return.

The lead passenger on any Neilson holiday must be aged 18 years or over on the date of departure.

Do I have to pay accommodation tourist taxes?

Unless we have stated that a service or facility is included or free in our accommodation descriptions you may be asked to pay a charge locally. For example local tourist taxes, room services (i.e. minibar), health and beauty treatments, snacks and drinks etc.

Tourist taxes are payable when you check out of your beachclub accommodation. Charges vary by destination but are currently €1-€1.50 per person per night in Sardinia, €1.50-€4 per room per night in Greece. There is no tourist tax to pay in Croatia or Spain.

In our ski properties, you would need to pay the hotel directly and the amount varies between €0.50 and €3 per person per day depending on the star rating of the property.

Taxes for children are age-dependent (prices correct as of March 2018 and subject to change). To find out the most up to date tourist taxes, please contact us.