If your recent Neilson Ski & board holiday was due to depart before 16 April 2020 and we have had to cancel your trip due to the Covid-19 outbreak, we will be in touch with you to issue you a refund credit note.

We are a member of ABTA and all our holidays are ATOL protected, which offers you complete financial protection. In response to the Covid-19 outbreak, ABTA has provided updated guidance and is now advising members to issue refund credit notes for holidays cancelled due to the recently imposed global restrictions on travel in response to Covid-19. The money you have paid remains safe as refund credit notes benefit from the same ATOL protection as our holidays.

You can use your refund credit note on an identical Ski & board holiday in Winter 2020/21 replacing the holiday just cancelled, for the price you have already paid.

If you need a little longer to decide on your next Neilson holiday you can also use your refund credit note, together with an additional £50 per person contribution from us, towards any alternative Neilson Beachclub or Ski & board holiday in 2020 or 2021 departing after 1 July 2020 and before 31 October 2021. Your refund credit note will last until 30 September 2020 giving you more time to make your mind up about your future holiday plans.

For more information on our refund credit notes visit our FAQ's page.

Your refund credit note will be issued, with a value equal to the amount you've already paid to us. If you have not used your refund credit note towards a future holiday by 30 September 2020, please contact us at that time so we can arrange for your cash refund.

Please contact one of our call centre team who will be happy to discuss your options with you, but please be patient as we are dealing with a high volume of calls currently and our call centre team is now working from home, so it might not be as easy as usual to get in touch with us. Our team will be working as quickly as possible to contact everyone who was due to travel up to 16 April 2020.

If you booked with a third-party travel agent, we will be in touch with them directly to issue your refund credit note.

Refund Credit Note FAQs

With the unprecedented situation we are facing with the Covid-19 crisis, the Foreign and Commonwealth Office have advised against all but essential travel. At this stage we are unsure when these travel restrictions will be lifted and operations will be possible. We have therefore decided to cancel all holidays departing in May and June 2020.

Affected guests have the following options available, providing you with peace of mind and flexibility over when you travel.

1. You can amend your booking for free to a holiday in 2021 or a later date in Summer 2020.

If you decide to move your booking to the same holiday for Summer 2021, we will honour the price you have already paid. If you choose a Summer 2020 holiday, if it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking, you will need to pay the difference in price.

2. If you choose not to amend your booking until later, following recent ABTA guidance, we will issue you with an ATOL protected refund credit note with a value equal to the amount you've already paid to us.

The money you have paid remains safe as refund credit notes benefit from the same ATOL protection as our holidays. You can use the refund credit note to make a future booking with Neilson until 30 September 2020. Alternatively, we will provide you with a full cash refund by 30 September 2020.

Our call centre team will be working as quickly as possible to contact everyone who was due to travel in May and June 2020, discuss your options and handle any changes. Alternatively, use our online form below and our team will process your change as soon as possible and provide you with updated holiday documents.

You can request your amendment online here

If we have not received your preferred option for your cancelled booking 72 hours prior to your holiday departure we will automatically issue you with a refund credit note.

Refund Credit Note FAQs

With the unprecedented situation we are facing with the Covid-19 crisis, the Foreign and Commonwealth Office have advised against all but essential travel. At this stage we are unsure when these travel restrictions will be lifted and operations will be possible.

For all our summer 2020 holidays, we are in discussions with our various flying partners over when operations will resume.

It is important to us that you are able to enjoy your holiday when it comes. Given the uncertainty over how long this crisis will last we would like to offer all Summer 2020 guests increased flexibility over when you travel.

If you have an existing booking for a Neilson Beachclub or Sailing package holiday, travelling between 1st July and 31st October 2020, you can amend for free to a holiday in Summer 2021 or another date in Summer 2020. If you decide to move your booking to Summer 2021, we’ll let you move to the equivalent holiday at the price you have already paid. If you choose an alternative date for Summer 2020 or Summer 2021 that’s cheaper than the one you originally booked, you’ll pay the lower amount. If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price. Please note in either circumstance, you will need to pay the difference where a child or infant will no longer be subject to child/infant pricing on the new booking.

We will waive any amendment charges due if you decide to change your holiday to a date departing after 30 June 2020.

If you cancel, we have reduced our cancellation charges and will issue you with an ATOL protected refund credit note in line with ABTA guidance.

As our summer 2021 programme is not yet on public sale please use our online form below and our team will process your change as soon as possible and provide you with updated holiday documents

You can request your amendment online here