Latest travel updatesupdated 09.04.2021
Summer 2021 holidays
The Global Travel Taskforce has announced a framework to reopen international travel from 17 May 2021 at the earliest, with customers travelling from England subject to a new traffic light system with 'green', 'amber' and 'red' destinations. We are yet to receive the full details of the system, including what the testing requirements may be and which destinations will fall into each of the categories. We will await further details on destinations before assessing how holidays departing from 17 May will be affected.
However, our Covid-19 Promise is in place for your peace of mind. We will not take you on holiday to a destination that will require you to quarantine on arrival, nor to any destination that's on the red list. If prior to your departure date you know your destination requires you to quarantine on your return to the UK, you will have the option to move your holiday to another date with no amendment fee.
How we will keep our customers up to date
We are constantly reviewing the latest government information. Please be assured that if your holiday is impacted, we’ll be in touch with you directly to discuss your options.
Free amends for your Summer 2021 holiday
As part of our Covid-19 promise to give you peace of mind, you have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price, and we would refund you the difference if there was a reduction in the holiday price).
Due to the ongoing uncertainty with regard to Covid-19 and how it will affect both travel and our customers, and to give you some peace of mind, we have introduced greater flexibility for all bookings for summer holidays in 2021 and winter holidays in 2021/22.
• Free amends up to 2 weeks before you travel
• Quarantine-free. We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there
• Covid-19 protection - if you or a member of your party is unable to travel due to contracting Covid-19 prior to departure you can amend your booking free of charge
• Refund guarantee - if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or receive a full cash refund.
If you need to, please contact us on 0330 838 1722. You can call between 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday), closed Sunday and Bank Holidays. Alternatively, please use our webchat service.
Visit the FCDO website for their latest Coronavirus travel advice.
Visit the ABTA website for their latest travel advice and guidance for customers with existing bookings.
What will happen if my holiday is affected?
You should check the FCDO travel advice for the country you are travelling to. Should their travel advice change to advise against travelling to your destination and your holiday is affected, we will contact you to discuss your options.
Should I be worried about booking a holiday?
We know this situation is causing uncertainty but rest assured that we would never operate a holiday unless it was completely safe to do so. If any travel restrictions are implemented to a destination you’re travelling to, we’ll get in contact with you as soon as possible to discuss your options.
What will happen if there is an outbreak in resort?
We have many years’ experience in operating hotels and activity programs, and have an excellent health & safety record; rest assured the safety and well-being of our guests and our team members remains our main priority, and we will work closely with all relevant authorities to minimise any health risk to our guests and team members.
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