Your safety and security
Here at Neilson, we aim to make sure that we give you the very best activity holiday we can. At the same time, we take the safety and security of our guests and staff very seriously.
We are proud of our safety record, which is, in no small part, due to the practices and processes that we and our independent auditors use to evaluate and monitor the various elements of your holiday, that are directly under our control.
The assessment of external risks, including the threat of terrorism, is more difficult and more subjective and in these areas we rely on the UK government's Foreign and Commonwealth Office (FCO) for their official ‘Travel Advice’ to the areas in which we operate.
We recommend that you check this advice before you book and monitor it before you travel, to ensure you are fully aware of the advice being offered to travellers.
Go to the FCO website for travel advice.
We regularly monitor the FCO website and if at any point they were to advise against travel to a particular country or area within a country where we operate, you would of course be able to cancel your holiday. We will always do our best to find you a suitable alternative but if we can’t do so, we will refund your monies in full.