You are able to move your holiday to an alternative Beachclub for this Summer, or move your holiday to Summer 2022 with no amendment fees. Alternatively you can request a cash refund. For more information please contact our Sales Centre team.

We won't be operating to countries on the Red list. Therefore if, before your departure, your destination requires you to quarantine in a hotel on your return, your holiday will be cancelled and you can request a refund or move your holiday to another date with no amendment fee.

We are awaiting further details from the government to understand when and how a country's travel status will change. As soon as we understand more about this, we will update our website.

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022.

If you choose a holiday later in Summer 2021 and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking you will need to pay the difference in price

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price).

We have cancelled all departures prior to 30th July 2021. Under our Covid-19 promise, if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

Currently, all of our destinations are categorised as Amber by the government, except for Croatia which is categorised as Green. Fully vaccinated adults and accompanying children are able to travel to amber destinations without the need to isolate on their return to England, and all customers are able to travel to green destinations without needing to isolate on return. Our Covid-19 promise allows you the flexibility to move your booking to another date or to request a refund for your booking if you are required to self-isolate on return to the UK.

If you have received two vaccinations and your booking is for an Amber destination, or your booking is for Alana Beachclub in Croatia (a Green destination), you will not be entitled to a refund as you will be able to travel without needing to isolate on return to the UK.  However, our Covid-19 promise does still allow you the flexibility to move your booking to later in Summer 2021 or to Summer 2022 up to 2 weeks prior to your departure.
 
If you have not received two vaccinations at least 2 weeks prior to your departure date to an Amber destination, you will be entitled to request a refund.  If your destination is categorised as Green you will not be entitled to a refund, although our Covid-19 promise does still allow you the flexibility to move your booking to later in Summer 2021 or to Summer 2022 up to 2 weeks prior to your departure.

You may need to get tested before you travel to your holiday destination, or on arrival - the requirements on timings and the types of test accepted are likely to vary from country to country. For some countries, you may need to do this a specific amount of time in advance of your holiday, for others you may be able to show proof of this when you check-in.

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated.

You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

Our destinations are currently classified as Amber, except for Croatia which is Green. We are hopeful that a high proportion of our destinations will be re-classified as Green through the summer. This information is for England only.

Destinations on the Green list
• You won’t need to quarantine on your return unless you have a positive test result.
• You’ll need to take an antigen (rapid flow) test before you begin your journey home, plus a PCR test within the first two days of your return – these tests will need to be booked before you travel.

Find out more on the FCDO website.

Destinations on the Amber list

If you have received 2 COVID-19 vaccinations 14 days in advance of travel, before you travel to England you must:

• Have proof of a negative COVID-19 test, taken within 3 days before taking your return flight
• Book and pay for a day 2 COVID-19 travel test - to be taken after arrival in England (children aged 4 and under do not need to take this test).
• You do not need to quarantine unless the test result is positive
• Complete a Passenger Locator Form
• You must follow these rules even if you have had both of your vaccinations.

If you have not received 2 COVID-19 vaccinations 14 days in advance of travel, before you travel to England you must:

• Have proof of a negative COVID-19 test, taken within 3 days before taking your return flight
• Book and pay for a day 2 and day 8 COVID-19 travel test - to be taken after arrival in England (children aged 4 and under do not need to take this test).
• Complete a Passenger Locator Form
• Quarantine at home or in the place you are staying for 10 days
• You may be able to end quarantine early through the Test to Release scheme.

Find out more on the FCDO website.

Destinations on the Red list
• We will not take you to destinations on the Red list, which require you to quarantine for 10 days in a hotel on your return.
• If you have a holiday booked to a destination that’s on the Red list, we’ll be in touch at least 7 days prior to departure to discuss your options. They will include changing your booking to another destination or date or requesting a full refund.

Find out more on the FCDO website.

Important information:
• You’ll need to book the tests you need to take once you arrive home before your holiday begins. There’s guidance on this on the FCDO website.
• Tests are required even if you have been vaccinated.
• It’s your responsibility to make sure you meet any entry requirements for returning home.
• If you don’t have evidence of a negative test result, you might not be able to board your flight home and/or could be fined on arrival.
• If your pre-departure test result is positive, you must not travel, and you should follow local guidance.

Current Government advice is that Covid-19 tests are required even if you have been vaccinated.

• You can amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday. This allows you the freedom to change your dates and/or resort.

• If you, or a member of your party, is unable to travel due to contracting Covid-19 before departure or due to the need to self-isolate having come into contact with someone with Covid-19, you will be able to amend your booking to an alternative holiday with no amendment fees. Please be aware we will need to see evidence, such as a doctor's note or instruction from NHS track and trace to self-isolate, to confirm that you are unable to travel due to Covid-19.

• We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full. If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge closer to your departure date or request a full cash refund.

• We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.

• If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

• All of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected.