Latest travel updates

updated 15.06.2021

Summer 2021 holidays

Summer 2021 Holidays departing before 22nd July

Given the uncertainty that still surrounds the reopening of international leisure travel this summer, we have taken the decision to defer the start of our operations this summer until 22nd July  2021.

We have contacted all affected guests to advise them of their options, which include moving their holiday to an alternative date or receiving a full refund.
 

Summer 2021 Holidays departing from 22nd July onwards

Our approach for this summer will be to open our resorts once the destinations that we operate to become green.  We are hopeful that we will see the green status extended to our destinations by the mid/end of July and so have provisionally set the start date of 22 July for opening our resorts. We will continue to monitor the destination developments and government advice and will update customers if this start date needs to change.

We are looking forward to welcoming customers on holiday with us from 22 July, and as all the UK lockdown restrictions are expected to be eased from 19 July we will be able to deliver a normal customer resort experience free from any social restrictions.
 


Global Travel Taskforce - Traffic Light System

The Global Travel Taskforce (GTTF) has announced a framework to reopen international travel from 17 May 2021 at the earliest, with customers travelling from England subject to a new traffic light system with 'Green', 'Amber' and 'Red' destinations. The requirements for each category are summarised below:

Destinations on the Green list

• You won't need to quarantine on your return unless you have a positive test result.

• You'll need to take an antigen (rapid flow) test before you begin your journey home, plus a PCR test within the first two days of your return - these tests will need to be booked before you travel

Destinations on the Amber list

• We will not take you to destinations on the Amber list, which require you to quarantine at home for ten days on your return.

Destinations on the Red list

• We will not take you to destinations on the Red list, which require you to quarantine for 10 days in a hotel on your return.

The government has confirmed that all the destinations Neilson operate to will initially be categorised as Amber from 17th May. We are planning to operate to Green destinations from 22nd July 2021, and we are hopeful that a high proportion of our destinations will have been classified as Green prior to this date. 

Our Covid-19 Promise is in place for your peace of mind.  We will not take you on holiday to a destination that will require you to quarantine on arrival, nor to any destination that's on the Red or Amber list, that will require you to quarantine or self-isolate on arrival or on return to the UK. If prior to your departure date you know your destination requires you to self-isolate, you will have the option to move your holiday to another date with no amendment fee or request a full refund. 


How we will keep our customers up to date


We are constantly reviewing the latest government information. Please be assured that if your holiday is impacted, we’ll be in touch with you directly to discuss your options.


Free amends for your Summer 2021 holiday


As part of our Covid-19 promise to give you peace of mind, you have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price).


Covid-19 promise 

Due to the ongoing uncertainty with regard to Covid-19 and how it will affect both travel and our customers, and to give you some peace of mind, we have introduced greater flexibility for all bookings for summer holidays in 2021 and winter holidays in 2021/22.

• Free amends up to 2 weeks before you travel
• Quarantine-free. We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there
• Covid-19 protection - if you or a member of your party is unable to travel due to contracting Covid-19 prior to departure you can amend your booking free of charge
• Refund guarantee - if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or receive a full cash refund.

If you need to, please contact us on 0333 014 3351. You can call between 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday), closed Sunday and Bank Holidays. Alternatively, please use our webchat service.

Visit the FCDO website for their latest Coronavirus travel advice.

Visit the ABTA website for their latest travel advice and guidance for customers with existing bookings.
 

Frequently Asked Questions 
 

Given the uncertainty that still surrounds the reopening of international leisure travel this summer, together with understandable customer concerns, we have taken the decision to defer the start of our operations this summer until 22nd July 2021.

If we know a destination requires visitors to quarantine when they arrive in the country - and there isn't the option to forgo this quarantine period by providing evidence of a negative COVID-19 test - we will not operate there. You will be able to either move your holiday to another date with no amendment fee or request a full refund.

We won't be operating to countries on the Red list. Therefore if, before your departure, your destination requires you to quarantine in a hotel on your return, your holiday will be cancelled and you can request a refund or move your holiday to another date with no amendment fee.

We won't be operating to countries on the Amber list. Therefore if, before your departure, we know you're travelling to a destination where you'll need to self-isolate on your return to the UK, your holiday will be cancelled and you can request a refund or move your holiday to another date with no amendment fee.

We are awaiting further details from the government to understand when and how a country's travel status will change. As soon as we understand more about this, we will update our website.

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022. This allows you the freedom to change your dates and/or resort (you would need to pay the difference if there was an increase in the holiday price).

We have cancelled all departures prior to 22nd July 2021. Under our Covid-19 promise, if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

Our Covid-19 promise allows you the flexibility to move your booking to another date or to request a refund for your booking if you are required to self-isolate on return to the UK.

Currently, all of our destinations are categorised as Amber by the government. However, we are hopeful that our destinations will be re-categorised as Green prior to 22nd July 2021, meaning you would not need to self-isolate on return to the UK.

If your destination remains in the Amber category 2 weeks prior to your departure date you will be entitled to request a refund. If your destination is categorised as Green you will not be entitled to a refund, although our Covid-19 promise does still allow you the flexibility to move your booking to later in Summer 2021 or to Summer 2022 up to 2 weeks prior to your departure.

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022.

If you choose a holiday later in Summer 2021 and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking you will need to pay the difference in price.

You may need to get tested before you travel to your holiday destination, or on arrival - the requirements on timings and the types of test accepted are likely to vary from country to country. For some countries, you may need to do this a specific amount of time in advance of your holiday, for others you may be able to show proof of this when you check-in.

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated.

You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

The government has yet to confirm which of the below categories our holiday destinations will fall into. This information is for England only.

Destinations on the Green list
• You won’t need to quarantine on your return, unless you have a positive test result.
• You’ll need to take an antigen (rapid flow) test before you begin your journey home, plus a PCR test within the first two days of your return – these tests will need to be booked before you travel.

Find out more on the FCDO website.

Destinations on the Amber list
• You’ll need to quarantine at home for 10 days on your return, with the option to shorten this by using the Test to Release scheme.
• You’ll need to take an antigen (rapid flow) test within the three days before you begin your journey home, plus two PCR tests on your return, on days 2 and 8.
• You can opt in to the Test to Release scheme and take another test on the 5th day after your return home. If this test comes back negative, you'll be able to end your quarantine.
• If you’re not able to quarantine on your return home, you’ll be able to change your booking to another date or destination with no amendment fee or request a full refund.

Find out more on the FCDO website.

Destinations on the Red list
• We will not take you to destinations on the Red list, which require you to quarantine for 10 days in a hotel on your return.
• If you have a holiday booked to a destination that’s on the Red list, we’ll be in touch at least 7 days prior to departure to discuss your options. They will include changing your booking to another destination or date or requesting a full refund.

Find out more on the FCDO website.

Important information:
• You’ll need to book the tests you need to take once you arrive home before your holiday begins. There’s guidance on this on the FCDO website.
• Tests are required even if you have been vaccinated.
• It’s your responsibility to make sure you meet any entry requirements for returning home.
• If you don’t have evidence of a negative test result, you might not be able to board your flight home and/or could be fined on arrival.
• If your pre-departure test result is positive, you must not travel, and you should follow local guidance.

Current Government advice is that Covid-19 tests are required even if you have been vaccinated.

• You can amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday. This allows you the freedom to change your dates and/or resort.

• If you, or a member of your party, is unable to travel due to contracting Covid-19 before departure or due to the need to self-isolate having come into contact with someone with Covid-19, you will be able to amend your booking to an alternative holiday with no amendment fees. Please be aware we will need to see evidence, such as a doctor's note or instruction from NHS track and trace to self-isolate, to confirm that you are unable to travel due to Covid-19.

• We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full. If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge closer to your departure date or request a full cash refund.

• We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.

• If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

• All of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected.

 

Click here to see our full booking terms and conditions