Latest travel updates

updated 15.10.2021


New system of international travel

The government has confirmed that lateral flow tests will be introduced in place of PCR tests from October 24 for fully vaccinated passengers and most under 18s returning to England from all destination countries where Neilson operate.

The lateral flow tests will be available to book via a list of private providers on the GOV.UK website from October 22. Passengers will need to take a photo of their lateral flow test and booking reference supplied by the private provider and send it back to them to verify the result.

Passengers are also able to book to have a test which they can take on their arrival into the UK at testing centres located in some airports.

Those that have already bought a PCR do not need to buy another test.

The arrival lateral flow test must be taken as soon as possible on or before the second day of a passenger's arrival in the UK. Anyone who tests positive will need to self-isolate and take a confirmatory PCR test.

The testing regime for unvaccinated passengers from non-red countries arriving in England will remain the same, and will include pre-departure tests, Day 2 and Day 8 PCR tests. Test to release remains an option to reduce the self-isolation period.

All passengers will still need to fill in a passenger locator form ahead of return travel to England. Passengers should continue to check GOV.UK travel guidance including FCDO travel advice before, during and after travel to keep up to date in entry requirements and ensure compliance with the latest COVID-19 and non-COVID-19 regulations for the country being visited.

See our COVID-19 hub for more information
 

Passport validity

Travel to Europe requires that you have a minimum of 6 months validity on your passport on the date of your departure from the UK. Your passport must also be less than ten years old on the day after you leave. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over ten years may not count towards the minimum period needed. Passport, visa and health requirements at the time of booking can be viewed on the FCDO website. You can also check to see if you need to renew your passport before travelling to Europe here.


How we will keep our customers up to date


We are constantly reviewing the latest government information. Please be assured that if your holiday is impacted, we’ll be in touch with you directly to discuss your options.


Covid-19 promise 

Due to the ongoing uncertainty with regard to Covid-19 and how it will affect both travel and our customers, and to give you some peace of mind, we have introduced greater flexibility for all bookings for summer holidays in 2021 and winter holidays in 2021/22.

• Free amends up to 2 weeks before you travel
• Quarantine-free. We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there
• Covid-19 protection - if you or a member of your party is unable to travel due to contracting Covid-19 prior to departure you can amend your booking without admin fees.
• Refund guarantee - if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or receive a full cash refund.

If you need to, please contact us on 0333 014 3351. You can call between 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday), closed Sunday and Bank Holidays. Alternatively, please use our webchat service.

Visit the FCDO website for their latest Coronavirus travel advice.

Visit the ABTA website for their latest travel advice and guidance for customers with existing bookings.
 

Frequently Asked Questions 
 

If we know a destination requires visitors to quarantine when they arrive in the country - and there isn't the option to forgo this quarantine period by providing evidence of a negative COVID-19 test - we will not operate there. You will be able to either move your holiday to another date with no amendment fee or request a full refund.

Any adult returning to England without being double vaccinated will have to isolate on their return for 10 days, and take PCR tests on Day 2 and Day 8. They may have the option to end isolation early via the Test to Release scheme.

Your options are:
• Carry on with your holiday, and follow the isolation procedures explained above
• Amend your booking, moving it to a later date in Summer 2021, or to Summer 2022. You can move your booking up to 14 days prior to departure with no amendment fees.

We introduced our Covid-19 promise for your peace of mind, so when you are ready to travel you can enjoy your holiday. You are able to move your booking up to 14 days before departure, with no amendment fees, to either a later date in Summer 2021 or to Summer 2022.

We won't be operating to countries on the Red list. Therefore if, before your departure, your destination requires you to quarantine in a hotel on your return, your holiday will be cancelled and you can request a refund or move your holiday to another date with no amendment fee.

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday in 2021 or 2022.

If you choose a holiday later in Summer 2021 and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking you will need to pay the difference in price


If you have received two vaccinations, you will not be entitled to a refund as you will be able to travel without needing to isolate on return to the UK.  However, our Covid-19 promise does still allow you the flexibility to move your booking to later in Summer 2021 or to Summer 2022 up to 2 weeks prior to your departure.
 
 

Please refer to the sections on the Covid-19 Travel Hub regarding entry requirements to your destination country, and on your return to England.

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

Please refer to the sections on the Covid-19 Travel Hub regarding testing requirements in order to return to the UK from your holiday destination. 

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.
 

Please refer to the sections on the Covid-19 Travel Hub regarding testing requirements for your holiday destination. 

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

• You can amend your holiday free of charge up to 14 days before departure, to any alternative Summer holiday. This allows you the freedom to change your dates and/or resort.

• If you, or a member of your party, is unable to travel due to contracting Covid-19 before departure or due to the need to self-isolate having come into contact with someone with Covid-19, you will be able to amend your booking to an alternative holiday with no amendment fees. Please be aware we will need to see evidence, such as a doctor's note or instruction from NHS track and trace to self-isolate, to confirm that you are unable to travel due to Covid-19.

• We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full. If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge closer to your departure date or request a full cash refund.

• We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.

• If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

• All of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected.

 

Click here to see our full booking terms and conditions