Latest travel updates
Cancellation of all Ski Holidays departing up to and including 14 February 2021
The Prime Minister's announcement introducing a lockdown across the whole of England means we are unable to operate ski holidays at present. There will be no departures prior to 15 February 2021, and we are in the process of contacting affected guests.
If your holiday is affected, we have the following options available:
1. You can amend your booking to a later date in this year's ski season free of charge.
If you decide to move your booking to an alternative Winter 2020-21 holiday and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking, you will need to pay the difference in price.
2. You can amend your booking for free to Winter 2021-22.
If you decide to move your booking to the same holiday for Winter 2021-22, we will honour the price you have already paid. If you choose an alternative Winter 2021-22 holiday and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking, you will need to pay the difference in price.
3. If you choose not to amend your booking and cancel instead, we will refund you for the amount you've already paid to us.
Please contact one of our call centre team who will be happy to discuss your options with you, alternatively, use our online form, and our team will process your change as soon as possible and provide you with updated holiday documents.
Winter Holidays departing after 14 February 2021
With the current lockdown and travel restrictions in the UK caused by the Covid-19 pandemic together with similar restrictions in our destination countries, the ability to operate ski holidays after the period covered by the current UK lockdown is difficult to predict.
We are in regular dialogue with the resorts, our hotel and airline partners and the relevant authorities so that as soon as we have further information concerning Winter 2020/21 holidays we will contact guests to either confirm holidays are operating as planned, or discuss options if it is not possible for holidays to go ahead.
In the event we are unable to operate your holiday, you will be able to move your booking to next season free of charge or receive a full cash refund.
We have increased the flexibility of our booking terms and conditions to allow you to move your booking without any amendment fees up to 2 weeks before your departure date.
Covid-19 promise - Winter 2020/21
Due to the ongoing uncertainty with regard to Covid-19 and how it will affect both travel and our customers, and to give you some peace of mind, we have introduced greater flexibility for all bookings for the upcoming 20/2021 ski season.
• A low £75pp deposit
• Free amends up to 2 weeks before you travel
• Quarantine-free. We won't take you to destinations where we know you'll need to self-isolate or quarantine
• Covid-19 protection - if you or a member of your party is unable to travel due to contracting Covid-19 prior to departure you can amend your booking free of charge
• Refund guarantee - if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or receive a full cash refund within 14 days.
Find out more about our Covid-19 promise.
If you need to, please contact us on 0330 838 1722. You can call between 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday), closed Sunday and Bank Holidays. Alternatively, please use our webchat service.
Visit the FCDO website for their latest Coronavirus travel advice.
Visit the ABTA website for their latest travel advice and guidance for customers with existing bookings.
What will happen if my holiday is affected?
You should check the FCDO travel advice for the country you are travelling to. Should their travel advice change to advise against travelling to your destination and your holiday is affected, we will contact you to discuss your options.
Should I be worried about booking a holiday?
We know this situation is causing uncertainty but rest assured that we would never operate a holiday unless it was completely safe to do so. If any travel restrictions are implemented to a destination you’re travelling to, we’ll get in contact with you as soon as possible to discuss your options.
What will happen if there is an outbreak in resort?
We have many years’ experience in operating hotels and activity programs, and have an excellent health & safety record; rest assured the safety and well-being of our guests and our team members remains our main priority, and we will work closely with all relevant authorities to minimise any health risk to our guests and team members.
Click here to see our full booking terms and conditions