Latest travel updates

updated 29.11.2021

Important update for all arrivals into the UK

There are new border entry rules that come into effect from 04:00 on Tuesday 30 November - lateral flow tests will no longer be accepted and all travellers arriving into England will be required to book and take COVID-19 PCR tests in accordance with their vaccination status.

Travellers that arrive in England after 04:00 on Tuesday 30 November who are fully vaccinated, are required to self-isolate at home when they arrive, take a PCR test on or before Day 2, and continue to self-isolate until they receive a negative result. Those who test positive must isolate for 10 days. There will be no change for unvaccinated travellers.

We are monitoring the situation closely and are currently continuing to operate all our holidays as planned. Should the situation change, we will be in touch about your options.

All passengers will still need to fill in a passenger locator form ahead of return travel to England. Passengers should continue to check GOV.UK travel guidance including FCDO travel advice before, during and after travel to keep up to date in entry requirements and ensure compliance with the latest COVID-19 and non-COVID-19 regulations for the country being visited.

See our COVID-19 hub for more information


Gatwick Airport

Gatwick Airport South Terminal will remain closed until Spring 2022 at the earliest. All our winter 2021/22 Titan and Jet2 flights will operate from Gatwick North Terminal.
 

Passport validity

Travel to Europe requires that you have a minimum of 6 months validity on your passport on the date of your departure from the UK. Your passport must also be less than ten years old on the day after you leave. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over ten years may not count towards the minimum period needed. Passport, visa and health requirements at the time of booking can be viewed on the FCDO website. You can also check to see if you need to renew your passport before travelling to Europe here.


How we will keep our customers up to date

We are constantly reviewing the latest government information. Please be assured that if your holiday is impacted, we’ll be in touch with you directly to discuss your options.


Covid-19 promise 

Due to the ongoing uncertainty with regard to Covid-19 and how it will affect both travel and our customers, and to give you some peace of mind, we have introduced greater flexibility for all bookings for winter holidays in 2021/22.

• Free amends up to 2 weeks before you travel
• Quarantine-free. We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there
• Covid-19 protection - if you or a member of your party is unable to travel due to contracting Covid-19 prior to departure you can amend your booking without admin fees.
• Refund guarantee - if we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or receive a full cash refund.

If you need to, please contact us on 0333 014 3351. You can call between 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday), closed Sunday and Bank Holidays. Alternatively, please use our webchat service.

Visit the FCDO website for their latest Coronavirus travel advice.

Visit the ABTA website for their latest travel advice and guidance for customers with existing bookings.
 

Frequently Asked Questions 
 

If we know a destination requires visitors to quarantine when they arrive in the country - and there isn't the option to forgo this quarantine period by providing evidence of a negative COVID-19 test - we will not operate there. You will be able to either move your holiday to another date with no amendment fee or request a full refund.

Any adult returning to England without being double vaccinated will have to isolate on their return for 10 days, and take PCR tests on Day 2 and Day 8. They may have the option to end isolation early via the Test to Release scheme.

Your options are:
• Carry on with your holiday, and follow the isolation procedures explained above
• Amend your booking, moving it to a later date in Winter 2021/22. You can move your booking up to 14 days prior to departure with no amendment fees.

We introduced our Covid-19 promise for your peace of mind, so when you are ready to travel you can enjoy your holiday. You are able to move your booking up to 14 days before departure, with no amendment fees, to any alternative Winter 2021/22 holiday.

We won't be operating to countries on the Red list. Therefore if, before your departure, your destination requires you to quarantine in a hotel on your return, your holiday will be cancelled and you can request a refund or move your holiday to another date with no amendment fee.

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Winter 2021/22 holiday.

If you choose a holiday later in Winter 2021/22 and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking you will need to pay the difference in price

If you have received two vaccinations, you will not be entitled to a refund as you will be able to travel without needing to isolate on return to the UK.  However, our Covid-19 promise does still allow you the flexibility to move your booking to later in Winter 2021/22 up to 2 weeks prior to your departure.

Please refer to the sections on the Covid-19 Travel Hub regarding entry requirements to your destination country, and on your return to England.

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

Please refer to the sections on the Covid-19 Travel Hub regarding testing requirements in order to return to the UK from your holiday destination. 

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.
 

Please refer to the sections on the Covid-19 Travel Hub regarding testing requirements for your holiday destination. 

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

• You can amend your holiday free of charge up to 14 days before departure, to any alternative Winter 2021/22 holiday. This allows you the freedom to change your dates and/or resort.

• If you, or a member of your party, is unable to travel due to contracting Covid-19 before departure or due to the need to self-isolate having come into contact with someone with Covid-19, you will be able to amend your booking to an alternative holiday with no amendment fees. Please be aware we will need to see evidence, such as a doctor's note or instruction from NHS track and trace to self-isolate, to confirm that you are unable to travel due to Covid-19.

• We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full. If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge up to 14 days prior to departure.

• We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.

• If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

• All of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected.

 

Click here to see our full booking terms and conditions