I have a Summer 2019 holiday booked with Neilson, flying on Thomas Cook, will it still operate as planned and what are my options?
The CAA have announced that all Thomas Cook flights will no longer operate. Regrettably, we have been unable to source flights to replace your original Thomas Cook flight following their collapse. We are therefore unable to provide you with your original Neilson holiday this Autumn and have two options for you to consider:
1.Subject to availability you can move your Summer 2019 booking to another of our beachclubs. Alana Beachclub in Croatia and Mar Menor Beachclub in Spain offer the widest range of options.
2. If we are unable to find you a suitable alternative, you are of course entitled to a full refund of any monies already paid.
Will the refund cover everything?
Everything that was paid for as part of the Neilson package and your contract with us, will be refunded.
If you have paid separately for any other pre or post holiday travel arrangements we will not refund this. In this situation, you will need to contact the service provider to see if a refund is possible, or seek advice from your Travel Insurance.
Winter 19/20, Summer 2020
I have a holiday booked with Neilson, flying on Thomas Cook, will it still operate as planned and what are my options?
The CAA have announced that all Thomas Cook flights will no longer operate. We are seeking alternative flight / holiday options and hope to have answers in the coming days, in the mean time you have a number of options:
Can I switch to another Neilson holiday?
Yes, subject to availability. We will waive any amendment fees usually applicable and you will just need to pay the difference in cost if the new holiday is more expensive, or receive a refund if the new holiday is cheaper.
Will you be able to find additional flights now Thomas Cook has collapsed?
We are working on contingency plans and in discussions with our airline partners to offer alternative flights where possible. We will contact you with your options unless you have already amended your booking. Subject to our booking conditions, if the alternative options available are not suitable you will be able to cancel your booking free of charge and receive a refund.