If we know a destination requires visitors to quarantine when they arrive in the country - and there isn't the option to forgo this quarantine period by providing evidence of a negative COVID-19 test - we will not operate there. You will be able to either move your holiday to another date with no amendment fee or request a full refund.

Any adult returning to England without being double vaccinated will have to isolate on their return for 10 days, and take PCR tests on Day 2 and Day 8. They may have the option to end isolation early via the Test to Release scheme.

Your options are:
• Carry on with your holiday, and follow the isolation procedures explained above
• Amend your booking, moving it to a later date in Winter 2021/22. You can move your booking up to 14 days prior to departure with no amendment fees.

We introduced our Covid-19 promise for your peace of mind, so when you are ready to travel you can enjoy your holiday. You are able to move your booking up to 14 days before departure, with no amendment fees, to any alternative Winter 2021/22 holiday.

We won't be operating to countries on the Red list. Therefore if, before your departure, your destination requires you to quarantine in a hotel on your return, your holiday will be cancelled and you can request a refund or move your holiday to another date with no amendment fee.

You have the flexibility to amend your holiday free of charge up to 14 days before departure, to any alternative Winter 2021/22 holiday.

If you choose a holiday later in Winter 2021/22 and it is cheaper than the one you originally booked, you will pay the lower amount. If you choose a holiday that is more expensive than your original booking you will need to pay the difference in price

If you have received two vaccinations, you will not be entitled to a refund as you will be able to travel without needing to isolate on return to the UK.  However, our Covid-19 promise does still allow you the flexibility to move your booking to later in Winter 2021/22 up to 2 weeks prior to your departure.

Please refer to the sections on the Covid-19 Travel Hub regarding entry requirements to your destination country, and on your return to England.

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

Please refer to the sections on the Covid-19 Travel Hub regarding testing requirements in order to return to the UK from your holiday destination. 

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.
 

Please refer to the sections on the Covid-19 Travel Hub regarding testing requirements for your holiday destination. 

It's your responsibility to make sure you meet any entry requirements, which may also include completing a pre-departure form. If you don't meet these requirements, you could be denied boarding and/or be subject to health assessments when you arrive. Please note that this may be required even if you have been vaccinated. You'll find all the latest country-specific information on testing and entry requirements on the FCDO website.

• You can amend your holiday free of charge up to 14 days before departure, to any alternative Winter 2021/22 holiday. This allows you the freedom to change your dates and/or resort.

• If you, or a member of your party, is unable to travel due to contracting Covid-19 before departure or due to the need to self-isolate having come into contact with someone with Covid-19, you will be able to amend your booking to an alternative holiday with no amendment fees. Please be aware we will need to see evidence, such as a doctor's note or instruction from NHS track and trace to self-isolate, to confirm that you are unable to travel due to Covid-19.

• We won't take you to destinations where we know you'll need to self-isolate or quarantine when you get there, so when you travel you will be able to enjoy your holiday to the full. If we know you’re travelling to a destination where you’ll need to self-isolate or quarantine on your return to the UK, you will have the option to amend your holiday free of charge up to 14 days prior to departure.

• We will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office's (FCDO) advice against all but essential travel. If the FCDO advice means we cannot operate to your destination we will be in contact to talk through your options - you will be able to amend or cancel your holiday for free.

• If we cannot operate your holiday due to Covid-19 restrictions you can choose another holiday or we will provide a full cash refund to you.

• All of our holidays are protected under the ATOL financial protection scheme. The ATOL scheme is government-backed, so whatever happens, your money is protected.