With the unprecedented situation we are facing with the Covid-19 crisis, the Foreign and Commonwealth Office (FCO), have advised against all but essential travel. On 10 May 2020, the Prime Minister announced the expectation that UK hospitality will not re-open until at least July, as well as the introduction of quarantine for any passengers arriving in the UK by air and the need for ongoing social distancing.
With ongoing uncertainty over how long this crisis will last, we understand our customers will be apprehensive about their upcoming holidays during this time. Your peace of mind, so that you are able to enjoy your holiday when it comes, is extremely important to us. So for summer 2020 holidays we would like to offer you increased flexibility over when you travel.
If you have an existing booking for a Neilson Beachclub or Sailing package holiday, travelling between 1st July and 31st October 2020, you can amend for free to a holiday in Summer 2021 or another date in Summer 2020. If you decide to move your booking to Summer 2021, we’ll let you move to the equivalent holiday at the price you have already paid. If you choose an alternative date for Summer 2020 or Summer 2021 that’s cheaper than the one you originally booked, you’ll pay the lower amount. If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price. Please note in either circumstance, you will need to pay the difference where a child or infant will no longer be subject to child/infant pricing on the new booking.
You can make a change free of charge up until 72 hours before your original departure date. This policy is in place until 31 October 2020.
You can also, of course, choose to keep to your original holiday choice.
As our summer 2021 programme is not yet on public sale, please use our online form below and our team will process your change as soon as possible and provide you with updated holiday documents
You can request your amendment online here
Following government advice our call centre team is working from home, so it might not be as easy as usual to get in touch with us, but our team will be working as quickly as possible to contact. We are prioritising customers due to travel in date order, so please be patient and we will be in touch as soon as we can.
If you need to, call 0330 838 1722. You can call between: 9am - 5.30pm (Monday to Friday), 9am – 5.00pm (Saturday) and 10am-4pm (Sunday). Alternatively please use our webchat service.
If you booked with a third-party travel agent, you’ll need to contact them directly.
These new terms and conditions are applicable until 31st October 2020 for holidays departing between 1 July and 31st October 2020. Should you decide to cancel rather than amend your holiday, our normal booking terms and conditions continue to apply.