Accommodation & facilities

What room types are available?

The rooms at our beachclubs are split into three main categories. The majority are called "club" rooms. At most of our beachclubs we have some "premium" rooms too. Premium rooms may be bigger; be more convenient for some of the facilities or have a particularly special view. At some of our beachclubs, there are a small number of "economy" rooms. These rooms may be smaller, less convenient or have a less-attractive view - it varies room-by-room, beachclub-by-beachclub. These rooms are a great value way to enjoy a Neilson holiday; yes it's a cheaper room but you still get to enjoy all the great facilities and activities the beachclub has to offer. In addition to these three types of room, many of our beachclubs also have a range of suites and inter-connecting rooms that are great for families. 

Can I book interconnecting rooms on your beachclub holidays?

Yes, most of our beachclubs have interconnecting rooms. Simply search for one room and any available options will be shown when selecting your room.

Is Wi-Fi available in the beachclubs?

There's free Wi-Fi in the public areas and in most of the rooms at all of our beachclubs.

What meals are included?

The majority of our beachclubs offer club board. Club board includes breakfast every day, lunch every day whilst in the resort and four evening meals per week. Guests travelling to Mar Menor Beachclub receive an additional evening meal, giving five inclusive evening meals per week. Guests staying at Cosmos Beachclub are on bed and breakfast.

Are drinks included?

Club board includes tea, coffee and water during meal times, with juices at breakfast. Any additional drinks can be ordered and charged to your room.

Are there tea and coffee making facilities in my room?

Tea and coffee making facilities for your room will be made available on request from the main reception desk free of charge (does not include Cosmos Beachclub in Vassiliki). Rooms at Buca and Mar Menor Beachclub also have a Nespresso style coffee machine.

Are beach towels provided?

Beach towels are included in your room on arrival and will be changed mid week (does not include Cosmos Beachclub in Vassiliki).

Kids' clubs

Can both my children be in the same kids’ club?

They can if they are in the same age range club, if not, customers are able to speak to the kids club manager once in resort.

Minimum numbers

Individual kids' clubs run subject to minimum numbers. If numbers are low we may combine clubs to create a more enjoyable experience for the children. If numbers for Wave Riders and TAG are low we may run a reduced programme of organised activities.

Can I arrange 1-2-1 care for my child with additional needs?

Yes, please call us on 0333 014 3351 or email admin@neilson.com. All our children's clubs give your kids the chance to experience a Neilson holiday, they will get the chance to try loads of activities on the water and have a lot of fun on land as well. Find out more about our children's clubs. Hot Shots is a water-based children's club where the children will are able to gain RYA qualifications. Find out more about Hot Shots.

Accommodation only

Do you do flexible durations on accommodation only?

Accommodation only is available to book in the same duration as our flight-inclusive holidays, mainly 7 or 14 nights. There is no discount for shorter durations.

Is the transfer to resort included?

Transfers are not included as part of an accommodation only booking. It is not possible to book onto the package transfer but private taxis can be booked for an additional cost if you are able to provide flight details.

What time can I check into the beachclub?

Check-in times vary from beachclub to beachclub but is typically at approximately 2 pm. Check out time is always 10 am.

What is included in my accommodation only booking?

All the usual Neilson run activities and club-board food is included. You are welcome to use the facilities before and after checking in or out. Some activities such as kitesurfing, foiling, spa treatments incur an additional charge. Drinks are not included.

How is my ATOL affected if I make my own way to the beachclub?

ATOL only applies to packages including a flight. However accommodation only guests are covered by ABTA. We are required by the Package Travel and Linked Travel arrangements Regulations 2018 to have in place full financial security for any packages that we sell that do not include flights. We are a member of ABTA (ABTA number Y6127) and provide this financial security by way of a bond with ABTA. If the holiday arrangements that you have booked with us do not include flights then in the unlikely event of our insolvency, ABTA will financially protect your holiday arrangements. Please go to www.abta.com for further details of ABTA's scheme of Financial Protection.