If you booked directly with us, your travel documents are available on My Neilson. It's a secure site that allows you to keep track of your booking, download your travel documents and make payments.
If you booked through a travel agent, they will send your travel documents out to you, either by email or post.
Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.
Luggage allowance differs depending on the carrier of your flight:
Hold baggage: 23kgs (one item up to 90x75x43cm)
Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs, plus one lap top sized bag, handbag or briefcase no larger than 45x36x20cm, which must fit under a standard economy seat.
Infant baggage: One bag, maximum 23kgs, plus one fully collapsible pushchair, plus hand baggage sufficient for the flight.
Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. There's no charge for adding these on.
Hold baggage: 20kgs
Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. The cost is approximately £40 per set return and is subject to availability.
In-flight meals are not included with Titan. They offer a buy-on-board service which is limited to crisps and chocolate only. If you're flying with Titan and wish to buy anything onboard, please ensure you have cash in sterling as cards and foreign currency are currently not accepted.
Hold baggage: 20kgs. Not restricted to one item and allowance may be pooled across a single booking reference. No single item should weigh more than 30kgs.
Hand baggage: One item no larger than 55x40x20cm and no heavier than 6kgs.
Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.
Additional baggage: It is not possible to book extra luggage.
Hold baggage: 22kgs in one case.
Additional baggage: It is not possible to book extra luggage.
Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs.
Infant baggage: 10kgs allowance can be used for a push chair or a car seat only. No other luggage is permitted.
Hold baggage: 20kgs in one case.
Additional baggage: It is not possible to pre-book extra luggage. However this can be booked at the check in desks.
Hand baggage: One item no larger than 56x45x25cm and no heavier than 6kgs.
Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.
Hold baggage: 20kgs in one case.
Additional baggage: It is not possible to pre-book extra luggage. However this can be booked at the check in desks.
Hand baggage: One item no heavier than 6kgs.
Infant baggage: 20kgs hold allowance, plus one fully collapsible pushchair.
Ski & snowboard carriage can be booked via our reservations team on 0333 014 3351. This is charged at £40 return.
Please note: We advise you to book ski/snowboard carriage at the time of booking due to limited availability.
Each airline has slightly different allowances, so please check your chosen airline below:
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, maximum 190cm long. BA do not allow 2 sets of skis or snowboards to be placed in any one bag.
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried. FlyBE do not allow 2 sets of skis or snowboards to be placed in any one bag.
There is no maximum weight allowance. 1 set of skis/board per bag. Germania will take a maximum of 2 sets of skis/board per bag, but you must pay for carriage per set of skis/board. Clothing must not be combined with ski/board bag.
Maximum weight 20kgs & maximum dimensions 182cm x 91cm
For each ski/snowboard carriage paid, only one pair of skis and one pair of ski boots or one snowboard and one pair of snowboard boots may be carried, with a maximum total weight of 20kgs and dimensions of: length 200cm x width 40cm x height 80cm. The total weight may be distributed between more than one bag. Thomas Cook do not allow two sets of skis or snowboards to be placed in any one bag.
For security reasons airlines are required to provide specific data on all passengers to border control agencies before your departure. Most of our airlines collect this information at check-in however the below airlines allow you to submit API prior to departure.
Easyjet: complete by heading to www.easyjet.com - if you're unable to submit in advance this can be done at check-in via an automated passport scanner.
Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.
If you are travelling with Thomas Cook please complete the Special Assistance Form on their website.
For all other airlines please use this link Special Assistance Request form.
Yes. Any child under the age of two is able to travel on the lap of an adult. If you decide you would like to pay for an additional seat then please contact us to check availability.
Yes, you will be able to keep your pushchair until you come to board the aircraft.
It is usual for infants (0 to 23 months) to travel on their parents lap on our transfer coaches. We do not provide car seats for infants or children on our transfer coaches. If you are planning to bring your own car seat, it must be compatible with a 2-point lap belt. Please note that a 3-point child seat will not be compatible with the 2-point lap belts on our coaches.
Children aged 2 to 14 years are allocated their own seat on the transfer coach and should wear the lap or seat belt provided. Passengers over the age of 14 are also advised to wear the lap or seat belt. If you wish to use a 3-point car seat or have an infant in a rear-facing car seat, you should book and pay for a private taxi transfer.
The price for children aged 14 years and under on the return date of the holiday will usually be at a reduction from the adult holiday price. The reduction will vary by destination and departure date, however it will generally be higher if the child is sharing a room with two or more adult priced passengers. As with all our holiday prices, please check Neilson.co.uk, call us or ask your travel agent for up to minute child prices.