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Travel and flights

Where are my tickets?

Have you received an invoice/holiday confirmation? If so your e-ticket is attached. If not speak to your booking agent or email admin@neilson.com

How do I get my Turkish visa

British visitors to Turkey are required to obtain a visa to enter the country.
 
You can obtain your Turkish visa on-line from the official government website www.evisa.gov.tr at a cost of $20 per person. Each individual visa must be entered and paid for separately.
  
Failure to obtain a visa will result in entry to Turkey being refused.

Your passport should be:

• Valid for a minimum of 6 months from the date of entry into Turkey

• Valid for at least 3 months from the date you leave Turkey

• Valid for at least 60 days beyond the expiry date of your visa or e-visa (visas and e-visas are often issued with 6 months validity so your passport may need to have 8 months validity at the time your visa is issued).

Luggage

What is my luggage allowance?

Luggage allowance differs depending on the carrier of your flight:

 

British Airways

Hold baggage: 23kgs (one item up to 90x75x43cm)

Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs, plus one lap top sized bag, handbag or briefcase no larger than 45x36x20cm, which must fit under a standard economy seat.

Infant baggage: One bag, maximum 23kgs, plus one fully collapsible pushchair, plus hand baggage sufficient for the flight.

Additional baggage: You cannot pre-book additional luggage allowance on the British Airways flight. Sports equipment is subject to load at airport and cannot be pre-booked.

 

Thomas Cook

Hold baggage: 20kgs. Not restricted to one item and allowance may be pooled across a single booking reference. No single item should weigh more than 30kgs.

Hand baggage: One item no larger than 55x40x20cm and no heavier than 6kgs.

Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.

Additional baggage: It is not possible to book extra luggage.

 

Thomson

Hold baggage: 20kgs. Not restricted to one item and allowance may be pooled across a single booking reference. No single item should weigh more than 23kgs.

Hand baggage: One item no larger than 55x40x20cm and no heavier than 5kgs. Items such as laptops, handbags and items bought at the airport must fit within your one piece of hand baggage. You must be able to lift your hand luggage into the overhead storage lockers yourself. 

Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.

Additional baggage: Please call 0203 636 1309 if you wish to pre-book additional luggage allowance or add sports equipment to your booking.

Winter flights vary between 15-20kgs. Full details can be found on your holiday confirmation.

 

Norwegian

Hold baggage: 20kgs in one case.

Additional baggage: It is not possible to book extra luggage.

Hand baggage: One item no larger than 55x40x23cm and no heavier than 10kgs.

Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.

 

Flybe

Hold baggage: 20kgs in one case.

Additional baggage: It is not possible to book extra luggage.

Hand baggage: One item no heavier than 5kgs.

Infant baggage: No hold allowance, plus one fully collapsible pushchair.

 

Jet2

Hold baggage: 22kgs in one case.

Additional baggage: It is not possible to book extra luggage.

Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs.

Infant baggage: No hold allowance, plus one fully collapsible pushchair.

 

Germania

Hold baggage: 20kgs in one case.

Additional baggage: It is not possible to pre-book extra luggage. However this can be booked at the check in desks.

Hand baggage: One item no larger than 56x45x25cm and no heavier than 6kgs.

Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.

 

Can I book ski & snowboard carriage?

Ski & snowboard carriage can be booked via our reservations team on 0333 014 3351. This is charged at £40 return.

Please note: We advise you to book ski / snowboard carriage at the time of booking due to limited availability.

 

What is the ski and snowboard carriage allowance?

Each airline has slightly different allowances, so please check your chosen airline below:

British Airways

For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, maximum 190cm long. BA do not allow 2 sets of skis or snowboards to be placed in any one bag.

FlyBE

For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried. FlyBE do not allow 2 sets of skis or snowboards to be placed in any one bag.

Germania

There is no maximum weight allowance. 1 set of skis/board per bag. Germania will take a maximum of 2 sets of skis/board per bag, but you must pay for carriage per set of skis/board. Clothing must not be combined with ski/board bag.

Jet2

Maximum weight 20kgs & maximum dimensions 182cm x 91cm

Norwegian

There is no maximum weight allowance. 1 set of skis/board per bag. Germania will take a maximum of 2 sets of skis/board per bag, but you must pay for carriage per set of skis/board. Clothing must not be combined with ski/board bag.

Thomas Cook

For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, with a maximum total weight of 15kgs. Thomas Cook do not allow 2 sets of skis or snowboards to be placed in any one bag.

How do I add my Advanced Passenger Information (API) to my booking?

For security reasons airlines are required to provide specific data on all passengers to border control agencies before your departure. Most of our airlines collect this information at check-in however the below airlines allow you to submit API prior to departure. 

Easyjet: complete by heading to www.easyjet.com - if you're unable to submit in advance this can be done at check-in via an automated passport scanner.

Can I pre-book flight seats?

British Airways: You can pre-book extra legroom seats for £20 per person each way and guaranteed seats together for £5 per person each way for our summer destinations. For ski flights you can pre-book extra legroom seats for £15 per person each way and guaranteed seats together for £5 each way.

Flybe: You can pre-book seats and extra leg room seats direct with the airline on 01293 844831

Jet2: You can pre-book seats at jet2.com/neilsonflights

Thomas Cook: Seats for Thomas Cook flights can't be pre-booked and will be allocated at check in.

Travelling with children

Can I buy a seat for my infant on the flight?

Yes. Any child under the age of two is able to travel on the lap of an adult. If you decide you would like to pay for an additional seat then please contact us to check availability.

 

Will I be able to keep my toddler's pushchair until we board the plane?

Yes, you will be able to keep your pushchair until you come to board the aircraft.

 

Can I bring my own car seat for use on transfers?

Yes, however it must be compatible with a 2-point lap belt and you are required to pay a £20 supplement to guarantee space on the coach. Please note that a 3-point child seat will not be compatible with the 2-point lap belts on our coaches.

If you wish to use a 3-point car seat or have an infant in a rear-facing car seat, you should book a private taxi transfer.