You don't need tickets to travel anymore, just your passport, but it's a good idea to take a copy of your travel documents with you. If you booked directly with us, your travel documents are available on My Neilson. It's a secure site that allows you to keep track of your booking, download your travel documents and make payments.
If you booked through a travel agent, they will send your travel documents out to you, either by email or post.
Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.
Luggage allowance differs depending on the carrier of your flight:
Hold baggage: 23kgs (one item up to 90x75x43cm)
Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs, plus one lap top sized bag, handbag or briefcase no larger than 45x36x20cm, which must fit under a standard economy seat.
Infant baggage: One bag, maximum 23kgs, plus one fully collapsible pushchair, plus hand baggage sufficient for the flight.
Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. There's no charge for adding these on.
Hold baggage: 20kgs
Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. The cost is approximately £40 per set return and is subject to availability.
In-flight meals are not included with Titan. They offer a buy-on-board service which is limited to crisps and chocolate only. If you're flying with Titan and wish to buy anything onboard, please ensure you have cash in sterling as cards and foreign currency are currently not accepted.
Hold baggage: 22kgs in one case.
Additional baggage: It is not possible to book extra luggage.
Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs.
Infant baggage: 10kgs allowance can be used for a pushchair or a car seat only. No other luggage is permitted.
Hold baggage: 23kgs in one case.
Hand baggage: One item no larger than 56x45x25cm inc. wheels and handles. There is no weight limit, but you must be able to place in an overhead locker without assistance.
Hold baggage: 23kgs in one case.
Hand baggage: One item no larger than 55x40x23cm and no heavier than 8kgs.
Infant baggage: 10kgs hand luggage allowance
Ski & snowboard carriage can be booked via our reservations team on 0333 014 3351 and the price will be confirmed at the time of booking.
Please note: We advise you to book ski/snowboard carriage at the time of booking due to limited availability.
Each airline has slightly different allowances, so please check your chosen airline below:
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, maximum 190cm long. BA do not allow 2 sets of skis or snowboards to be placed in any one bag.
Maximum weight 22kgs & maximum dimensions 182cm x 91cm. Please note that places are limited, and once gone, additional allowances can be purchased through Jet2.com/neilsonflights 6 weeks before departure.
Please note that places are limited. Please contact us to book your ski & board carriage.
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried. Titan does not allow 2 sets of skis or snowboards to be placed in any one bag.
Before you travel, we need you to provide us with passenger information (API) for each person on your booking. In a nutshell, this is information from your passport that is required by the country you are travelling to before you get there. It can also help speed up the check-in process at the airport.
It’s easy to add passenger information to your booking. Simply log in to your My Neilson account, go to the passenger information (API) section on the left hand side and fill in your details. Please complete your details by 12pm two days before you fly. Don't worry if you don't enter them before you travel, you can also give your details at check-in.
For guests on British Airways flights, completing your passenger information in advance means you'll be able to use the self-service kiosks to check-in at the airport rather than having to queue for the limited amount of check-in desks.
EasyJet also require you to complete passenger information (API) at www.easyjet.com. Follow the link and simply click on 'Check in', then input your surname and EasyJet booking reference which begins with an 'E' (shown on your travel documents 6 weeks before departure). If you're unable to submit on EasyJet's website in advance, this can be done at check-in via an automated passport scanner.
If you booked your Neilson holiday through a travel agent, you will need to give your information at check-in.
Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.
Yes. Any child under the age of two is able to travel on the lap of an adult. If you decide you would like to pay for an additional seat then please contact us to check availability.
Yes, you will be able to keep your pushchair until you come to board the aircraft.
It is usual for infants (0 to 23 months) to travel on their parents lap on our transfer coaches. We do not provide car seats for infants or children on our transfer coaches. If you are planning to bring your own car seat, it must be compatible with a 2-point lap belt. Please note that a 3-point child seat will not be compatible with the 2-point lap belts on our coaches.
Children aged 2 to 14 years are allocated their own seat on the transfer coach and should wear the lap or seat belt provided. Passengers over the age of 14 are also advised to wear the lap or seat belt. If you wish to use a 3-point car seat or have an infant in a rear-facing car seat, you should book and pay for a private taxi transfer.
The price for children aged 14 years and under on the return date of the holiday will usually be at a reduction from the adult holiday price. The reduction will vary by destination and departure date, however it will generally be higher if the child is sharing a room with two or more adult priced passengers. As with all our holiday prices, please check Neilson.co.uk, call us or ask your travel agent for up to minute child prices.