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Travel and flights

Where are my tickets?

Have you received an invoice/holiday confirmation? If so your e-ticket is attached. If not speak to your booking agent or email admin@neilson.com

Luggage

Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.

 

 

What is my luggage allowance?

Luggage allowance differs depending on the carrier of your flight:

 

British Airways

Hold baggage: 23kgs (one item up to 90x75x43cm)

Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs, plus one lap top sized bag, handbag or briefcase no larger than 45x36x20cm, which must fit under a standard economy seat.

Infant baggage: One bag, maximum 23kgs, plus one fully collapsible pushchair, plus hand baggage sufficient for the flight.

Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. There's no charge for adding these on.

 

 

Titan Airways

Hold baggage: 20kgs 

Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. The cost is approximately £40 per set return and is subject to availability. 

 

 

Thomas Cook

Hold baggage: 20kgs. Not restricted to one item and allowance may be pooled across a single booking reference. No single item should weigh more than 30kgs.

Hand baggage: One item no larger than 55x40x20cm and no heavier than 6kgs.

Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.

Additional baggage: It is not possible to book extra luggage.

 

Jet2

Hold baggage: 22kgs in one case.

Additional baggage: It is not possible to book extra luggage.

Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs.

Infant baggage: 10kgs allowance can be used for a push chair or a car seat only. No other luggage is permitted.

 

Germania

Hold baggage: 20kgs in one case.

Additional baggage: It is not possible to pre-book extra luggage. However this can be booked at the check in desks.

Hand baggage: One item no larger than 56x45x25cm and no heavier than 6kgs.

Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.

 

 

Can I book ski & snowboard carriage?

Ski & snowboard carriage can be booked via our reservations team on 0333 014 3351. This is charged at £40 return.

Please note: We advise you to book ski/snowboard carriage at the time of booking due to limited availability.

 

 

What is the ski and snowboard carriage allowance?

Each airline has slightly different allowances, so please check your chosen airline below:

 

British Airways

For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, maximum 190cm long. BA do not allow 2 sets of skis or snowboards to be placed in any one bag.

 

 

FlyBE

For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried. FlyBE do not allow 2 sets of skis or snowboards to be placed in any one bag.

 

 

Germania

There is no maximum weight allowance. 1 set of skis/board per bag. Germania will take a maximum of 2 sets of skis/board per bag, but you must pay for carriage per set of skis/board. Clothing must not be combined with ski/board bag.

 

 

Jet2

Maximum weight 20kgs & maximum dimensions 182cm x 91cm

 

 

Thomas Cook

For each ski/snowboard carriage paid, only one pair of skis and one pair of ski boots or one snowboard and one pair of snowboard boots may be carried, with a maximum total weight of 20kgs and dimensions of: length 200cm x width 40cm x height 80cm. The total weight may be distributed between more than one bag. Thomas Cook do not allow two sets of skis or snowboards to be placed in any one bag. 

How do I add my Advanced Passenger Information (API) to my booking?

For security reasons airlines are required to provide specific data on all passengers to border control agencies before your departure. Most of our airlines collect this information at check-in however the below airlines allow you to submit API prior to departure. 

Easyjet: complete by heading to www.easyjet.com - if you're unable to submit in advance this can be done at check-in via an automated passport scanner.

Can I pre-book flight seats?

Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.

Travelling with children

Can I buy a seat for my infant on the flight?

Yes. Any child under the age of two is able to travel on the lap of an adult. If you decide you would like to pay for an additional seat then please contact us to check availability.

 


Will I be able to keep my toddler's pushchair until we board the plane?

Yes, you will be able to keep your pushchair until you come to board the aircraft.

Can I bring my own car seat for use on transfers?

It is usual for infants (0 to 23 months) to travel on their parents lap on our transfer coaches. We do not provide car seats for infants or children on our transfer coaches. If you are planning to bring your own car seat, it must be compatible with a 2-point lap belt. Please note that a 3-point child seat will not be compatible with the 2-point lap belts on our coaches.

Children aged 2 to 14 years are allocated their own seat on the transfer coach and should wear the lap or seat belt provided. Passengers over the age of 14 are also advised to wear the lap or seat belt. If you wish to use a 3-point car seat or have an infant in a rear-facing car seat, you should book and pay for a private taxi transfer.


Child prices

The price for children aged 14 years and under on the return date of the holiday will usually be at a reduction from the adult holiday price. The reduction will vary by destination and departure date, however it will generally be higher if the child is sharing a room with two or more adult priced passengers. As with all our holiday prices, please check Neilson.co.uk, call us or ask your travel agent for up to minute child prices.