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Have you received an invoice/holiday confirmation? If so your e-ticket is attached. If not speak to your booking agent or email admin@neilson.com
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Have you received an invoice/holiday confirmation? If so your e-ticket is attached. If not speak to your booking agent or email admin@neilson.com
Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.
Luggage allowance differs depending on the carrier of your flight:
Hold baggage: 23kgs (one item up to 90x75x43cm)
Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs, plus one lap top sized bag, handbag or briefcase no larger than 45x36x20cm, which must fit under a standard economy seat.
Infant baggage: One bag, maximum 23kgs, plus one fully collapsible pushchair, plus hand baggage sufficient for the flight.
Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. There's no charge for adding these on.
Hold baggage: 20kgs
Additional baggage: Sports equipment includes one bike or one wakeboard or one set of water skis or one set of kitesurf equipment and is strictly limited per flight. If there is any availability left, the option to add additional baggage will be shown when booking your holiday online. The cost is approximately £40 per set return and is subject to availability.
Hold baggage: 20kgs. Not restricted to one item and allowance may be pooled across a single booking reference. No single item should weigh more than 30kgs.
Hand baggage: One item no larger than 55x40x20cm and no heavier than 6kgs.
Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.
Additional baggage: It is not possible to book extra luggage.
Hold baggage: 20kgs. Not restricted to one item and allowance may be pooled across a single booking reference. No single item should weigh more than 23kgs.
Hand baggage: One item no larger than 55x40x20cm and no heavier than 5kgs. Items such as laptops, handbags and items bought at the airport must fit within your one piece of hand baggage. You must be able to lift your hand luggage into the overhead storage lockers yourself.
Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.
Additional baggage: Please call 0203 636 1309 if you wish to pre-book additional luggage allowance or add sports equipment to your booking.
Winter flights vary between 15-20kgs. Full details can be found on your holiday confirmation.
Hold baggage: 20kgs in one case.
Additional baggage: It is not possible to book extra luggage.
Hand baggage: One item no heavier than 5kgs.
Infant baggage: No hold allowance, plus one fully collapsible pushchair.
Hold baggage: 22kgs in one case.
Additional baggage: It is not possible to book extra luggage.
Hand baggage: One item no larger than 56x45x25cm and no heavier than 10kgs.
Infant baggage: No hold allowance, plus one fully collapsible pushchair.
Hold baggage: 20kgs in one case.
Additional baggage: It is not possible to pre-book extra luggage. However this can be booked at the check in desks.
Hand baggage: One item no larger than 56x45x25cm and no heavier than 6kgs.
Infant baggage: 10kgs hold allowance, plus one fully collapsible pushchair.
Ski & snowboard carriage can be booked via our reservations team on 0333 014 3351. This is charged at £40 return.
Please note: We advise you to book ski/snowboard carriage at the time of booking due to limited availability.
Each airline has slightly different allowances, so please check your chosen airline below:
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, maximum 190cm long. BA do not allow 2 sets of skis or snowboards to be placed in any one bag.
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried. FlyBE do not allow 2 sets of skis or snowboards to be placed in any one bag.
There is no maximum weight allowance. 1 set of skis/board per bag. Germania will take a maximum of 2 sets of skis/board per bag, but you must pay for carriage per set of skis/board. Clothing must not be combined with ski/board bag.
Maximum weight 20kgs & maximum dimensions 182cm x 91cm
For each ski/snowboard carriage paid, only 1 pair of skis & 1 pair of ski boots or 1 snowboard & 1 pair of snowboard boots may be carried, with a maximum total weight of 15kgs. Thomas Cook do not allow 2 sets of skis or snowboards to be placed in any one bag.
For security reasons airlines are required to provide specific data on all passengers to border control agencies before your departure. Most of our airlines collect this information at check-in however the below airlines allow you to submit API prior to departure.
Easyjet: complete by heading to www.easyjet.com - if you're unable to submit in advance this can be done at check-in via an automated passport scanner.
Take a look at our flight extras page. It has all the information on what's available to pre-book with your chosen airline.
If you are travelling with Thomas Cook please complete the Special Assistance Form on their website.
For all other airlines please use this link Special Assistance Request form.
Can I buy a seat for my infant on the flight?
Yes. Any child under the age of two is able to travel on the lap of an adult. If you decide you would like to pay for an additional seat then please contact us to check availability.
Will I be able to keep my toddler's pushchair until we board the plane?
Yes, you will be able to keep your pushchair until you come to board the aircraft.
Can I bring my own car seat for use on transfers?
Yes, however it must be compatible with a 2-point lap belt and you are required to pay a £20 supplement to guarantee space on the coach. Please note that a 3-point child seat will not be compatible with the 2-point lap belts on our coaches.
If you wish to use a 3-point car seat or have an infant in a rear-facing car seat, you should book a private taxi transfer.