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Thanks again for choosing Neilson for your winter holiday, we're looking forward to seeing you in the Austrian Alps soon!
We've pulled together some handy tips and facts to help get your holiday off to the best start possible. As always, if you do have any questions or queries before you go, feel free to email firstname.lastname@example.org or give us a call on 0333 014 3352.
Once you've stretched your legs and cleared customs, head to baggage reclaim. You'll find two baggage conveyors and toilets if needed.
After grabbing your bags, head to the arrivals hall and look for Neilson reps wearing a dark grey and turquoise jacket with an orange 'N' on the back. They'll probably be armed with a clipboard, also with an orange 'N'.
Let your rep know your names and which resort you're heading to (that's what the clipboard is for) and they'll direct you to your transfer coach (generally, no more than 100m from the terminal).
Your Neilson transfer rep will hand you your 'Welcome Pack', so all that remains is to sit back, get comfy, have a read of your Welcome Pack and enjoy the scenery, we'll take care of the rest.