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Offer terms and conditions

All offers

All offers are valid for new bookings only, are subject to availability and will be confirmed at the time of booking. Any offer must be added at time of booking and may not be combinable with other offers unless otherwise stated. Neilson reserves the right to amend or withdraw offers at any time and in the event of any dispute, the decision of Neilson Active Holidays is final.


Neilson Holidays is a fully bonded member of ABTA and is ATOL protected. Read our full booking terms & conditions for more info.

Ski & board offers


Half price lift passes

Half price lift passes are available to both adults and children when booking a new Neilson Mountain Collection holiday departing between 11 December 2020 and 11 April 2021. The offer is applicable for all local lift passes available to pre-book with Neilson and within the resort booked only. Lift pass upgrades are available and guests must pay the difference in price between local/standard lift pass. Please call our sales team to upgrade. Maximum of one lift pass per person. Offer expires at midnight on 22 September 2020.

Save up to £150pp

Savings of up to £150pp apply to winter. 20/21 Neilson Mountain Collection hotel, chalet hotel or catered ski chalets

Mountain Collection guest exclusive discount

Guests on a winter 2019/20 Mountain Collection holiday can get an exclusive 5% discount on any winter 2020/21 ski and board holiday when booking within four weeks of returning from their 2019/20 ski and board holiday. This offer is combinable with other offers and guests must call our sales team with their winter 2019/20 booking reference to book. 


£99pp low deposit for groups of 12+ adults  

Reduced holiday deposits may be available for a limited time only after which a higher deposit amount will apply which will be advised to you at the time of booking. Not available to book online please call to book. 


Free Group Leader Equipment or carriage for winter 2020/21 ski holidays

Free Group Leader lift pass is applicable for groups of 12 or more, provided all lift passes for the group are pre-booked. Free equipment applies to cheapest adult equipment booked. 


Child discount age 14 years & under in Neilson Mountain Collection hotels and chalets 

Children under 15 years old are welcome in any Neilson Mountain Collection chalet but only when part of a group booking the whole chalet. Child discounts apply for children up to and including 14 years of age and apply to the basic adult price. Discounts apply to the basic holiday price only and all other supplements and charges still apply. Children of all ages are accepted in Neilson-run hotels on all dates.


Neilson Mountain Collection Hotel and Chalet Hotel group discount

To qualify for a group discount there must be at least 7 paying passengers in your group aged 2 and above. All paying passengers including children will receive a group discount. Infants do not count towards paying passengers and do not receive a group discount. Discount is combinable with existing holiday discount and only available when booking through the sales centre by phone or web chat. Your exact level of group discount will be confirmed by the reservations team upon quoting. Group bookings of 12 or more have a low deposit of £99. If the party size drops below 7 passengers they are not entitled to low deposits or group discounts. Bookings must be made at least 12 weeks prior to your departure to qualify for group discount.


Exclusive discount for The Snow Centre bookings

The £50 per person discount is valid for new winter 2020/21 Neilson Mountain Collection bookings made through the Snow Centre only. The £50 reduction is applicable to adult and child prices and excludes infants. The offer is not valid for Snow Centre organised group trips or other discounts, but may be combined with Neilson promotional codes. The discount must be added at the time of booking and applies to holidays priced £449 and over.


Group holiday booking conditions

Neilson Holidays is a fully bonded member of ABTA and is ATOL protected. Read our full booking terms & conditions for more info.

All group offers are subject to availability and the number of group offers per departure may be limited or withdrawn without prior notice. Group offers may be limited to selected properties/ apartments in our brochure. Please ask for details.

  • All group bookings are subject to availability, which includes respecting the right of hoteliers to decline single-sex groups or groups above a certain size.
  • Children do count towards group bookings. 
  • Group discounts cover the basic holiday price current at the time of booking. Supplements for meals, under occupancy, room facilities and insurance are excluded.
  • The group must book exactly the same holiday at the same time. We may allow large groups to travel from different airports on application, in which case the group discounts may differ by flight.
  • Groups travelling for any duration other than 7 nights are on request.
  • Group discounts will be calculated on the final number of full paying passengers travelling. Cancellation of group numbers may result in the loss of group discount.
  • Group discounts for groups above 30 will be on request. Splitting large groups into smaller ones is not permitted.
  • Group offers are not available on accommodation only holidays.
  • All passengers must pay the deposit. A group option can be held on brochured holidays for 7 days while deposits are collected, however, this is dependent on availability and how far in advance you book.
  • All passengers’ names must be supplied 10 weeks before departure or at the time of booking (with deposits). Subsequent name changes will incur an amendment fee. When supplying passengers’ names, you must at the same time also confirm your rooming list: by this we mean who is to share a room with whom. If you fail to do so, we will allocate rooms and cannot accept any liability if these arrangements do not meet with your approval.
  • Names may be required immediately at the time of booking on some departure dates or destinations.
  • Any person who acts as the leader of a group (whether or not they travel on the holiday), shall be the ‘lead name’ with all the usual responsibilities associated with that role as set out in our booking conditions. In addition, the group leader shall be responsible for confirming all travelling passenger details to either the Travel Agent (when booking through an ABTA member agent) or directly to our Reservations department. They will be responsible for paying all sums that are payable in respect of the booking as a whole (including any amendment/cancellation charges), and for passing on accurately and in full to travelling passengers any and all information issued by the Travel Agent or us, including, but not limited to, passing on copies of our confirmation invoices and a copy of our booking conditions.
  • Low deposit for groups: reduced holiday deposits may be available for European charter flight-based holidays only for a limited time after which a higher deposit amount will apply which will be advised to you at the time of booking.

The general group booking conditions above are in addition to the full Neilson Booking Conditions.


Beachclub offers

Earlybird package

• Room locations and room numbers are subject to the category of room booked.

• Up to two activities can be pre-booked per person aged 14 or over. Activity bookings are non-transferable. Pre-booking bikes for ages 14+ will only be possible if an adult is pre-booking the same session.

• One free spa treatment worth up to £60 for each adult (aged 18+) on the booking can be redeemed at the spa or treatment rooms. Treatments are non-transferable. Not available at Cosmos Beachclub.

This package will be automatically added to all new S22 bookings booked while the offer is valid. Applicable to direct bookings only. Customer preferences will be required 12 weeks prior to departure. This offer is not combinable with any other offer or affinity discounts. We reserve the right to withdraw this offer at any time.

Sailing offers


Voucher codes 

Discount combinable with group discounts, affinity discounts but not combinable with other voucher codes. Voucher code valid for direct bookings with Neilson only. Offer valid for new bookings only. Neilson reserve the right to withdraw the offer at any time.